Too much pushing for extra costs. Have to repeatedly decline paying extra for services I don't want. The e-filing cost is deceptive. Make it sound line just $15 for state but after agreeing we find there is an extra $40 (?) "filing fee" in addition to what was already stated. Those fees are not printed when I print the tax package and I can see where I can get to them. No receipt!

Tired of your software (trying) to nickel and dime me on every screen. Also I used to web version for the past 3 years but it was cheaper to buy the desktop version from ANY SELLER than to use your online version again. Thanks for trying to charge the max amount you could for returning customers

First time to do an amended return. It was confusing to file. I appears that it was all filed electronically, to include the IRS and state debiting the same bank account that was previously used for refunds. But your instructions said I had to print, write a check, and mail the amended return. Which is it? Pick one and then be clear about it. I am not sure where I stand on being done. Leaves me questioning TurboTax. Not good.

It has been a bit of a learning curve using TuboTax Home & Business desktop version. This was my second year using it to prepare my forms and e-filing. I had less questions this second time. It works great and it is a great tool for those who do not want to use a CPA or tax-preparing store. But there is some room for improvement to make things a little easier for users to navigate.

Some entries in rental property, maybe other places, didn't have context menu selection of details. when transferring previous year to current, those details are really helpful as a reminder of what list of things to enter, dropping those would be a big loss. Feeling pushed to on-line version, I don't like that.

It had some major holes in placing information we provided on the forms, (ex:1099-G) on the Schedule F. This caused a major shift in our refund (went from $5000 to $700). Fortunately, it was discovered in the review process. This work in previous years, but didn't this year. Makes me concerned that all was "caught".

I have been using TurboTax since the days of floppy discs as tax returns became increasingly complex and unmanageable if trying to complete on paper. Overall, with tax code also becoming increasingly complex, I've come to appreciate the accuracy of calculations that need to draw on prior year's data through the present. Interactive features have been appreciated for getting "just in time" help. The fact that TurboTax has also developed compatibility for importing data from many banks and brokerages has been a blessing as 1099 forms and reports become more detailed, and where hand-entry can result in errors. I much appreciate three key interface options TurboTax has for working on the forms and calculations that must be completed. Being able to see the actual forms is sometimes necessary to find and resolve problems and errors - and where I have most appreciated expert help. While the walk-through option comprehensively covers all areas, I prefer the option to choose where I want to go. The internal reporting option almost always captures errors that need correcting and where I sometimes need expert help. The "share screen" function worked flawlessly, to include suppressing personal data that did not need to be part of an expert discussion.

This year has been complete nightmare. Your system cannot handle the tax information completely, has trouble downloading the prior year's return, drops some of the comparison yearly numbers, cannot complete the sale of a business use auto without screwing up the gain or loss

Turbotax is more difficult to use every year...... I suspect this is intentional giving Intuit the opportunity to SELL advice to end users. In fact, Turbotax has become a giant sales promotion from opening to closing. I'm also highly suspicious of the online version and the "offer" of a free state Efile. The software axiom always holds true..... if your not paying for a service, you're (your information) become part of the service.

- You cannot automatically import business data from QuickBooks Online, Intuit's own SaaS accounting software! Same for TurboTax online. That is the most inexcusable thing for a premier software company that presents itself as focused on SMBs. - Interface with CHASE Bank for business loans does not split principal from interest, requiring complete manual re-entry. - Interface with eTrade missed one of two 1099-R records. Both records had to be entered manually.