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Customer reviews for TurboTax Desktop Home & Business 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Desktop Home & Business 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)
3.9 out of 5 stars
stars3,097 ratings3,097 reviews
  1. 5 stars48% (1,475)
  2. 4 stars23% (709)
  3. 3 stars14% (423)
  4. 2 stars7% (223)
  5. 1 star9% (267)
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Showing 281-290 of 3,097 reviews
Apr 1, 2026
big 56
2 out of 5 stars review

Very frustrating experience

This has been my most frustrating experience in all the years I've used Turbo tax. I had to buy a new computer this year because my other one wouldn't run Windows 11. I thought with a new computer and we now have good high speed internet it would be smooth sailing. Downloaded product, ran updater, no problem. Loaded some information and signed off. Came back some days later to resume work, started Turbotax which prompted update. Ran update to 39% and it froze. Waited 30 minutes and no change. Tried to cancel update, wouldn't cancel. Tried to shut off computer, it wouldn't let me, had to force cancel. Tried again 2 more times, same thing, gave up. Started again next day, tried some suggestions found on Turbo tax site, still no success. Changed internet browser and tried again, said 6 minutes, ran very slowly for over 20 minutes, finally took off, said would 30000 some thousand minutes then went to 0 and FINALLY RAN UPDATE. After 2 days frustration finally finished taxes. Hope this update issue gets fixed. It worked fine when I initially installed the product and when I came back some days later to resume working it went loco. Nothing had changed on my end, same browser, same computer. What happened? Hope you figure it out, was feeling my money might be better spent getting a local tax professional.

Review from turbotax.intuit.com
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Mar 15, 2026
non printable
2 out of 5 stars review

Turbot Tax-pain in the butt

I have used turbo tax for years. It is becoming more and more a pain in the butt to just get the return to print. I still have not got it to print but have saved it as pdf. Also, why am I paying for a state filing fee when you package says that one state return is free????

Review from turbotax.intuit.com
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Apr 7, 2026
Font Size
4 out of 5 stars review

Larger font size needed for Senior Citizens

This year, when you press "Learn More", the information displayed is so tiny that most people over the age of 65 can't read the information without a magnifying glass. There is plenty of blank space on the screen so make the font much larger!! t was very irritating.

Review from turbotax.intuit.com
Helpful?6WYCHLRQB4HW18045272309
reply from TurboTax Care Team

Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.

Apr 8, 2026
Costlyyyy
2 out of 5 stars review

Way too expensive

TurboTax gets a couple stars for making it easy to fill out tax forms. That said, filing taxes should always be 100% free for everyone. We shouldn't have to use this software to understand tax forms. The federal government should have an equivalent free software to do this same thing. The fact that TurboTax charges you $45 plus tax for each state return, then an additional $25 to e-file each state return is robbery. This all needs to change big time. I will not likely use TurboTax in the future and will spend the extra time going through the free state return software provided by my state.

Review from turbotax.intuit.com
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Mar 17, 2026
Teeman2001
3 out of 5 stars review

Software needs some attention

Buying the desktop software was a mistake, since when you call for support they cannot see your desktop screen. This is a major deficiency in the program. In the future I will buy the online version of software. After calling support, I was placed on hold for several hours after being referred to another support person who was a big help.

Review from turbotax.intuit.com
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Apr 6, 2026
DSP Review
3 out of 5 stars review

TurboTax is very good but seems to have some bugs

This was the most frustrating year with TurboTax in the Home and Business desktop version for Mac. In the Easy Step it tells which forms "Needs Review" but you cannot presshat red button and edit from Easy Step. You must go to Forms to edit so much more cumbersome to edit than in prior years. Charities was tedious to edit and trying to create additional entries for each charity was cumbersome and would get in a loop of not able to edit or cancel.

Review from turbotax.intuit.com
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Apr 5, 2026
arcap138
4 out of 5 stars review

Very inefficient and repetitive.

Although the product appears to do a good job, there is way too much repetition and lack of clarity. For example, when I want to just review my work, I cannot seem to see exactly what I have typed in. Product seems to skip steps. Further, if I want to make a simple change in a number or description I have to go through all the related questions over and over again. This is a very inefficient process.

Review from turbotax.intuit.com
Helpful?6WYCHLRQB4HW18045272309
reply from TurboTax Care Team

Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.

Mar 17, 2026
MDawggy
3 out of 5 stars review

Not a fan of desktop version

Could not upload documents here like we could on the regular website version. The program waited and provided a 1099 in my error check after I had already input all of the information. (the company did not provide me one directly). If this is an option why not provide it up front? Ended up doubling my income and had to be corrected.

Review from turbotax.intuit.com
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Mar 11, 2026
planlesouates
3 out of 5 stars review

Turbo Tax Desktop for Mac has gone downhill

I have used Turbo Tax Desktop for Mac for over 2 decades to file my returns. The ease of using the program has decreased over the past few years, and this year was by far the worst. Without the help of a particulary helpful Expert (Aretha), I would not have been able to correct the errors the program was generating in the forms. The program now makes it very difficult to go back and correct errors -- much less start a form from scratch - because is repopulates any form that linked to another form, regardless of whether that information is accurate. In one case, it allowed me to correct one entry, but not another - despite using the same steps for the same type of information in the same type of form. Trying to write this review is a perfect example - every time your AI decides to change the "suggested review topic" it hangs and removes letters I have just entered into this review. I am seriously considering whether to consider using Turbo Tax. I am NOT willing to do my taxes online.

Review from turbotax.intuit.com
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Apr 7, 2026
Pat T 346790
4 out of 5 stars review

PC version allows more individual returns

I've used the PC version for many years. Now you are trying to sell the online subscription, but it does not include the ability to create more returns for different members of my household. So, the lower cost offered on the online version did not make sense for me.

Review from turbotax.intuit.com
Helpful?6WYCHLRQB4HW18045272309
reply from TurboTax Care Team

Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.