This has been my most frustrating experience in all the years I've used Turbo tax. I had to buy a new computer this year because my other one wouldn't run Windows 11. I thought with a new computer and we now have good high speed internet it would be smooth sailing. Downloaded product, ran updater, no problem. Loaded some information and signed off. Came back some days later to resume work, started Turbotax which prompted update. Ran update to 39% and it froze. Waited 30 minutes and no change. Tried to cancel update, wouldn't cancel. Tried to shut off computer, it wouldn't let me, had to force cancel. Tried again 2 more times, same thing, gave up. Started again next day, tried some suggestions found on Turbo tax site, still no success. Changed internet browser and tried again, said 6 minutes, ran very slowly for over 20 minutes, finally took off, said would 30000 some thousand minutes then went to 0 and FINALLY RAN UPDATE. After 2 days frustration finally finished taxes. Hope this update issue gets fixed. It worked fine when I initially installed the product and when I came back some days later to resume working it went loco. Nothing had changed on my end, same browser, same computer. What happened? Hope you figure it out, was feeling my money might be better spent getting a local tax professional.

I have used turbo tax for years. It is becoming more and more a pain in the butt to just get the return to print. I still have not got it to print but have saved it as pdf. Also, why am I paying for a state filing fee when you package says that one state return is free????

This year, when you press "Learn More", the information displayed is so tiny that most people over the age of 65 can't read the information without a magnifying glass. There is plenty of blank space on the screen so make the font much larger!! t was very irritating.

TurboTax gets a couple stars for making it easy to fill out tax forms. That said, filing taxes should always be 100% free for everyone. We shouldn't have to use this software to understand tax forms. The federal government should have an equivalent free software to do this same thing. The fact that TurboTax charges you $45 plus tax for each state return, then an additional $25 to e-file each state return is robbery. This all needs to change big time. I will not likely use TurboTax in the future and will spend the extra time going through the free state return software provided by my state.

Buying the desktop software was a mistake, since when you call for support they cannot see your desktop screen. This is a major deficiency in the program. In the future I will buy the online version of software. After calling support, I was placed on hold for several hours after being referred to another support person who was a big help.

This was the most frustrating year with TurboTax in the Home and Business desktop version for Mac. In the Easy Step it tells which forms "Needs Review" but you cannot presshat red button and edit from Easy Step. You must go to Forms to edit so much more cumbersome to edit than in prior years. Charities was tedious to edit and trying to create additional entries for each charity was cumbersome and would get in a loop of not able to edit or cancel.

Although the product appears to do a good job, there is way too much repetition and lack of clarity. For example, when I want to just review my work, I cannot seem to see exactly what I have typed in. Product seems to skip steps. Further, if I want to make a simple change in a number or description I have to go through all the related questions over and over again. This is a very inefficient process.

Could not upload documents here like we could on the regular website version. The program waited and provided a 1099 in my error check after I had already input all of the information. (the company did not provide me one directly). If this is an option why not provide it up front? Ended up doubling my income and had to be corrected.

I have used Turbo Tax Desktop for Mac for over 2 decades to file my returns. The ease of using the program has decreased over the past few years, and this year was by far the worst. Without the help of a particulary helpful Expert (Aretha), I would not have been able to correct the errors the program was generating in the forms. The program now makes it very difficult to go back and correct errors -- much less start a form from scratch - because is repopulates any form that linked to another form, regardless of whether that information is accurate. In one case, it allowed me to correct one entry, but not another - despite using the same steps for the same type of information in the same type of form. Trying to write this review is a perfect example - every time your AI decides to change the "suggested review topic" it hangs and removes letters I have just entered into this review. I am seriously considering whether to consider using Turbo Tax. I am NOT willing to do my taxes online.

I've used the PC version for many years. Now you are trying to sell the online subscription, but it does not include the ability to create more returns for different members of my household. So, the lower cost offered on the online version did not make sense for me.