I like the help with walk thru, but this year was more difficult to finish and I have used ur software for years. I also had an error with the annuity section that turbotax inserted a number automatically, but at least the smartcheck found the error and asked to fixed it. So final papers were correct.

I used the paid version. When I by a product, it shouldn't be an non-stop sales pitch to try to get me to by more add-ons. Especially when it's the same thing I've declined multiple times already. Fed up with this, have used TurboTax for many years, but this is my last time.

I did not engage an expert. I thought I did not need one given 30+ years using the program. Annual changes to the program can be a pain. Even then, I was able to find everything I needed. Being an ancient one, the nonuse of menus, navigating by icon or swipe drives me nuts. Do not eliminate menus please. Reporting is good.

TT continues to be confusing internally. I have many questions throughout the return prep process that are not answered clearly or readily. I also run into issues that require my calling your so-called "Product Experts," and of the several I spoke with this year I had only one positive interaction; the others were not only not very knowledgeable, but they used speaker phones or some microphone system that made them difficult to hear, especially since they had foreign accents - NEITHER of which is helpful.

Low rating because: 1) It did not import information from the previous year on the downloaded Home and Business Edition. 2) It was not easy to generate a Schedule C 3) It flagged an error that I could not clear because it would not take me back to the part that was entered in error.

Asks user to manually fill out information from a 2024 return done on TurboTax and provided to Turbotax 2025 while Intuit claims there is more risk of errors with manual entries. It does this with quite a few items in Federal and a lot of in California return. Also at lot of places it does not provide guidance and refers user to IRS publication!!! Help section sucks and has gotten worse than in past!

The program was difficult to go back to specific subset of individual business (schedule C) deductions. I had to go back to the beginning of the program and work forward through all subjects to get to the correct one to address and change. Also, using google, the cursor would not work well. I needed to utilize my touch screen capability

This year is the first year that I have had any problems with TT. I wanted to buy Audit Defence and pay for a state efile. Done this for years. This year, though, when I wanted to pay by credit card, I couldn't. Drop down field for months would only go to 10.

Consistent and reliable product; however, I don't like the fact that some screens "blow up" the magnification to appear huge compared to the general input screen. For example, the screen that let's me choose what to work on has normal size fonts/ magnification for pension, but when I select "edit" the pop up screens for pension have huge font/ magnification. This is very frustrating to deal with. Please fix this for the desktop software.

Its getting worse and worse at parsing imports, i'm having to go down into the PDF files to find out what it can't parse, figure out how to solve it and do it myself. The online forms are just full of unanswered questions. The workflow is terrible, and I'm still having to manually input bank statements because it won't work with my bank.