20 year customer. The software is old and patched to obsolescence. Need an entirely fresh build with no connection to any prior software to free itself of legacy bugs. So aggrevating the last 2 years, I'm actually considering starting anew with a competing product.

To much trying to sell services. Where is print only what needs to be filed? Why do you change the flow of the software every year? Like I said before, I spend more time wrestling with the software and it's changes rather than concentrate on tax matters.

I just hate how expensive you are - and all the hidden fees at the end of the application. I also hate how you say you can easily merge over documents but then you actually cant. I also hated how you asked me to fix a specific section of a document but then when I went to go find that document, the way that you have it set up, it doesn't show me exactly what the specific section is that you wanted me to fix. Oh and also I tried to write a review and it wouldn't let me, claiming my usernames were all used.

I have used Turbo Tax for many years. This year, it got stuck on one form when trying to transmit the returns that it wanted me to correct. There was a misspelling on the Turbo Tax page (disappointing), but it also gave no guidance on what would remove the "error". Really disappointing...

I HAVE USED TURBOTAX FOR 20 YEARS AND EACH YEAR IT SEEMS TO HAVE DIFFERENT BUGS WHICH ARE ANNOYING TO WORK AROUND. I ALWAYS MANAE TO GET TAXES DONE BUT SOMETIMES IT IS NOT THE EASIEST SOFTWARE TO USE. STILL I KEEP COMING BACK BECAUSE I LIKE ALL MY RECORDS ON THE SAME SYSTEM AND I LIKE THE INTUIT AUDIT DEFENSE FEATURE.

The easy-step process is confusing and has become more so over time. You took out the donated goods interface where one could add a list of goods in a single entry and instead no force each item to be added as a separate entry. You also do not include necessary forms in the Easy-Step which will come up in the Check. These forms must be filled in manually or the check will ask for entries one at a time with no explanations. Very confusing. You also consciously make it very difficult to split filing between e-file and mailing (i.e.: e-file federal because it's free and mail file state because it's cheaper than the $25 charge.) You make it purposely confusing and difficult requiring going back after e-filing the federal returns and then manually changing selections to mail so that the State return may be mailed. Shame on you!

While I like TurboTax for the most part, the fees are getting ridiculous. For instance, Illinois does not charge for e-filing, but TurboTax charges $25. Forget the "free" state download. I also thought the $40 fee to take the $25 state e-filing fee out of the tax refund was outrageous. I already paid over $80 for the program (when taxes are included).

No, we did not use a person. We E-file the federal tax and mail the state tax or hand deliver each year. Please make it easier to file each in that method. I have to say I am Maling the state tax and do not want to E-File or mail Feder at that time. Then go back and say I want to E-File Federal. It looks like I do not file my state taxes.

This year's product failed to request our PINs from the IRS and the returns were rejected. Fortunately I submitted with 2 days to go, but if I had waited there could have been a serious issue. Including PINs is required - why would your product have submitted without them? Very disappointing.

This time I had to use windows 11 and the experience was very difficult, I had to have my son who is the administrator sign every time I was filling out the information and log-out because there were updates, before the updates were done automatically no need of administrator. I save the files several time an every time I came back I had to re-entry information I had input before