Excellent product. Parts easily numbered. well packaged. Directions were great, but using the Bilt app made directions even more clear. It took 5 hours to open the packages and sort out boards and hardware. The inventory list in each box is helpful. Extra screws, nuts etc were provided. We did purchase heavier duty concrete anchors to use Beware that the blue plastic wrap took 2 people nearly 3 hours to peel off. Total build time for my son, with assistance from my husband was 12 hard hours (not including sorting and plastic removal.) The only step we differently was the roof. They had no available help to lift into place, so our son screwed the roof panels on from the top. He has quite a bit of building and ladder experience, and he's tall and flexible... it was no problem for him. We are very pleased! will be adding new furniture and lights soon.

This is only a do it yourself project if you’re familiar with reading and understanding instructions. My husband and friend wanted to put it together. It took two weeks for them to do it. I would have had it installed but they said they could. Too many pieces and if you’re in your 70s definitely have it done.

We needed a gazebo for our new hot tub. and this fit the bill. I looks better on our patio than it did in the store. Our patio reall looks wonderful now. We had a team (the guys we hired to fo the cement work) put it together. It didn't take them all that long. We couldn't have done it ourselves. Delighted with the results.

I purchased this for our vacation lot in Wyoming, what I really liked is the craftsman ship of the material and they rate their gazebo to specification that exceed Wyoming winter weather. Instructions are easy to follow, written very well and the mobile app helps with any questions on on assembly by giving you a 3D visual.

We bought this to add another seating space to our back yard for our son's graduation. We received several compliments from our guests. The finished piece is beautiful, my only warning is to read each step of the directions to the end before beginning the assembly. Some of the directions are a little difficult to understand even after reading them several times. This is by far not our first large assembly which required following multiple pages of directions and we still had to redo a few things after we realized we did them wrong.

This is an excellent gazebo. The quality is great, and instructions were easy to follow. We coated the wood with a sealant as recommended. The gable ends require two people at least to set up. A third helper would've been nice, but my wife and I got the job done. Overall, we couldn't be more pleased with the product.

Bought to go on our pool deck. It looks great! Was a bit apprehensive with some of the reviews regarding assembly and lack of an instruction booklet. We definitely had a hard copy instruction booklet. Each box is very well packed and had an inventory sheet included. All parts are very well marked. Only issue, I strongly suggest opening each box and comparing with the inventory list as soon as possible. When all was opened and checked, we were missing 3 pieces. A very important piece—one of the four main posts. (Honestly the way those boxes were packed, I have no idea where these missing pieces would have fit. Especially with the size of a main post) I immediately called the 800 number to the manufacturing company. They were extremely pleasant and helpful. She took my info which activated the warranty, asked me to forward a copy of my receipt for proof of purchase and said it would take 3-5 days due to possibly having to cut and stain new pieces. Also instead of sending fedex ground as they usually use that it would be sent out fedex overnight. That was a Thursday and we received the missing pieces the following Wednesday. It went together great. Took it slow so can't say how long it actually took to assemble, but will agree that a couple extra set of hands are necessary when standing the ends up and especially putting the roof on. We have added a fan and are adding string lights. Need some outside furniture next. Even though we were missing pieces, still rating it a 5 for the gazebo itself and the customer service. Extremely happy with our purchase! Let the pool season begin!!

We finally finished up putting together our 12X14 Gazebo and we love it! My husband and I are in construction so we understand how things work. The instructions were really amazing, and we downloaded the 3-d instructions just to see if they were helpful. We followed every single step to a T and still ended up with one little confusing part when it came to the roof rafter. Somehow, following the instructions, we missed something because the nut locks didn't line up, so we drilled our own holes and made it work. Also somehow we were short one H06, so we used the H08 (support board) and cut it to fit. Otherwise, just the 2 of us did almost all of it. We recruited 2 neighbors when it came time to lift the roof panels up. It is beautiful and we are so glad we did it!

Looks nice but I'm concerned of the quality and durability. The ridge beam and side boards aren't very sturdy. The instructions need to be more descriptive and detailed. Some metal roofing sections were scratched and a board was mislabeled. I'm hoping the wind and snow capabilities claimed are accurate. Time will tell.

Do no order on line horrible shipping company very disappointed of Sam's club I have been waiting for this item to be delivered almost a month