Excellent product. Parts easily numbered. well packaged. Directions were great, but using the Bilt app made directions even more clear. It took 5 hours to open the packages and sort out boards and hardware. The inventory list in each box is helpful. Extra screws, nuts etc were provided. We did purchase heavier duty concrete anchors to use Beware that the blue plastic wrap took 2 people nearly 3 hours to peel off. Total build time for my son, with assistance from my husband was 12 hard hours (not including sorting and plastic removal.) The only step we differently was the roof. They had no available help to lift into place, so our son screwed the roof panels on from the top. He has quite a bit of building and ladder experience, and he's tall and flexible... it was no problem for him. We are very pleased! will be adding new furniture and lights soon.

This is only a do it yourself project if you're familiar with reading and understanding instructions. My husband and friend wanted to put it together. It took two weeks for them to do it. I would have had it installed but they said they could. Too many pieces and if you're in your 70s definitely have it done.

We needed a gazebo for our new hot tub. and this fit the bill. I looks better on our patio than it did in the store. Our patio reall looks wonderful now. We had a team (the guys we hired to fo the cement work) put it together. It didn't take them all that long. We couldn't have done it ourselves. Delighted with the results.

We LOVE our 12x14 gazebo!! The kit was excellent, with almost everything pre-drilled and labelled to make it as easy as possible. If you have very basic building skills and can do a simple jigsaw puzzle, you can do this. Only thing we recommend doing differently is to put the roof structure on in sections and then the metal roofing instead of trying to lift the weight of the wood frame and metal roofing at once. Structure us solid, attractive, and a great place to enjoy a relaxing morning and time with friends and family

This is a beautiful, well-made, good-quality (but very comprehensive) project, and I admire the finished product every day! Everyone who has seen it comments on how classy it looks, and we couldn't be more happy with our purchase. Paying careful and close attention to each and every step of the instructions and available app were crucial for successful assembly. The app tells you there are 99 steps in the assembly, the instruction booklet calls it about 50, but either way this is definitely a complicated project. The entire gazebo was assembled by us, a 60-something couple with comprehensive construction and DIY experience, over several days by working only in the early mornings or late evenings due to 95+ degree weather. Working for only a couple of hours at a time worked well; right abut the time one of us would feel frustrated, it would be time to take a break due to the weather or darkness. As suggested, we took the time to first lay out all lumber pieces by part number under a canopy we set up next to the worksite. It was important to NOT lay the unattached wood pieces out in the sun due to potential warping from the intense summer sun. All hardware packages were organized on a table in numerical order to facilitate finding the exact item quickly, and we were careful to only open the corner of each bag to remove the fasteners to keep the rest from falling out and mixing together. There were a LOT of different fasteners, each precisely the right item for the application. We also kept the metal roof pieces in their shipping crate, under cardboard cover, until the moment of installation. This kept the protective plastic film from melting onto the metal, and kept the roofing from becoming too hot for us to handle. Yes, every metal piece had to have the film peeled off, but it was not difficult nor did it take more than a couple of minutes each. Other reviewers complained of misaligned holes, but if we found a hole did not line up during installation it generally indicated that we needed to do a better job of squaring up or leveling or pushing parts together. The included clamps were brilliant, and we used them not only where indicated in the instructions but also often to draw pieces together more tightly while bolting and screwing. Yes, assembly required patience, some carpentry skill, and strength. If you are the kind of person that can't follow the detailed instructions to assemble a 1000-piece Lego project, or does not have basic carpentry tools and a talented and patient partner to help, or cannot lift and hold 20 to 30 pounds over your head, then this may not be the project for you. But if you have help and can patiently follow the directions, you will be rewarded with a really nice gazebo in the end.

Beautiful addition to our backyard but ordered and paid for a 12x14 and it measured 10.9x13.5…hummmm Also the grill cover was supposed to be 4x10 and it is 3.9x10.11. Hummmm. We are very thankful we paid to have Sam’s people put it together and they were wonderful. A lot of warped boards. Very surprised, Sam’ should be better than this or so we thought. Very disappointing about the sizing. Refund some?????

Ordered and paid for assembly. Parts were delivered early on 8/10. Techs came out on 8/21 to assemble. Told us that the boxes were molded and they couldn't continue to put it together after they took it off the pallet. They asked us for tarps to cover it. We still have no assembled gazebo and it's 9/3. At this point, my suggestion is: don't spend the $700 extra dollars for assembly. The CS team has been responsive, but we still have not heard from a tech as to when it can get assembled. We'd have already sent it back if we could.

This is the worst product that I have ever purchased from Sam’s Club. Extremely disappointed as I have never returned anything to Sam’s Club. After demoing our old gazebo to make room for this one it was a total waste of time and money. Now we’re left with no gazebo. We also paid a contractor to come assist with this thinking, we were doing something wrong as directions are not that clear, but they were unable to because the holes don’t lineup and all the wood portions are warped at near the last step at the roof.

Do no order on line horrible shipping company very disappointed of Sam's club I have been waiting for this item to be delivered almost a month

Me and my wife ordered the 14x12 Gazebo in the middle of August we received it really quick on August 27th. The crew came I believe the following day. They asked us to cash app them 160 dollars to drill the gazebo in our concrete in which we said was cool. This was the first day(Monday) So we are thinking they are done, since we were told it should only take 5hrs. Tell me why they leave, apparently the couple was aguring and confused the whole time. Then they send another crew out(Tuesday) and they try to put it up. The guy let me know after he was done for today that the first crew messed up a few pieces and him and his boss will be back on Wednesday to complete it. His boss is name Matthew which is the person we cashed apped 160. Then wed come nobody shows up. I called Matthew and nobody picks up. Then he texts me with and then calls me with some excuse that some of his team members are in the hospital. Next, I they send another team out and they came we dont have all the parts, today it is Sept 27. They started August 28th! Reallyyyy. This ridiculous, so I just fired them got my money back and now Matthew won't even cash app me my 160 back, which they haven't even did that. I hired a company off of next door. This guy and his crew has did more than Matthew crew did in a day, and he said Matthew crew had a bunch of parts on wrong, he basically said it looks like they didnt even follow the directions😒. This is really unprofessional.