Most painful warranty process ever. When we assembled the product, we found that the metal sheets for the roof were slightly rusted. I reached out to Backyard Discovery and what should have been an easy email process turned into a very long-winded email conversation. Every time an email gets sent, a different customer service rep responds. They ask for the same information that prior reps requested so the process is never completed. Send photos of the damage, send name and address, send items that need to be replaced, send proof of purchase. Then they said to resend the pics as they did not receive them. Another email to please send the address where to send the replacements. Another email to ask for proof of purchase. Over and over and over again.

This backyard discovery xl grill gazebo was easy to assemble with 2 people. The instructions were easy to follow. We decided to turn the grill around using the back as the front, so when it rains the water will run off away from the house. We also have a backyard discovery gazebo we purchased a few years ago. I am absolutely in love with their products, from the designs to the quality. Its not flimsy wood this very sturdy cedar wood. I highly recommend their products and will be making another purchase soon.

This is my second Gazebo from BYD and couldn't be happier. This one covers my outdoor kitchen and, just like the one I have covering my hottub- its rock solid, real cedar, and easy to assemble. I live in the PNW and having cover- that will not rot and stay beautiful- is essential.

I helped my son assemble his and loved this product, so I bought one for myself. The delivery company delivered two boxes but one of them was not mine or the correct item. I couldn't make contact with the delivery company to correct the order, so I contacted the Backyard Discovery customer service, they were very responsive and immediately contacted their shipping dept which contacted the delivery company the truck returned and picked up the incorrect box but my box was not on the truck. They did deliver it the next day though. I am very impressed with the efforts of the C.S. rep. and the follow up phone calls ensuring i was kept informed and satisfied. I will definitely use this company again. The kit was in good condition, well packaged, and the assembly instructions were very clear and easy to follow. the hardware and included tools made the task a breeze. I only needed help raising the roof into position.

Assembly instructions are well written, plenty of pictures easy to follow.

great product, instructions were the best i have seen since leaving the submarine service 20 years ago

Definitely a Challenge but looks amazing at the end. Some of of the beams were not measured and machined correctly so some modifications were needed and definitely needs to be stained and sealed but overall very happy with product

Looks great but an absolute nightmare to put together. Our directions were terrible and we were missing several pieces. We have built additions on our house so we're not amateurs. If we knew it was this extensive we would not have bought.

Bought the grill gazebo about a month ago easy to put together and very well made and looks great.

This is a beast and looks great. Great quality parts and instructions are clear. You will not be disappointed.