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Customer reviews for LG 25 cu. ft. Counter Depth 3-Door French Door Refrigerator for
LG 25 cu. ft. Counter Depth 3-Door French Door Refrigerator
4.5 out of 5 stars
stars
38 ratings38 reviews
  1. 5 stars74% (28)
  2. 4 stars13% (5)
  3. 3 stars8% (3)
  4. 2 stars0% (0)
  5. 1 star5% (2)
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Showing 1-10 of 38 reviews
Jul 28, 2026
Reviewer name: Jtmisson
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great fridge

Enjoying the new fridge. Going from a full size to a counter depth, I was skeptical but it still has lots of space. Love the inside water dispenser. The only thing is I wish the upper freezer shelf pushed all the way in when fully open. Sometimes hard to get a bottom back.

Review from lg.com/ca
Helpful?51SMXUPKEMZP17955663590
reply from LG CareQ

Hi Jtmisson, thank you for the wonderful review! We're so glad to hear you're loving the sleek counter-depth design of your LF25Z6211S and that the inside water dispenser and storage space have exceeded your expectations. We also appreciate your feedback about the upper freezer shelf. It is designed with a safety stop to help prevent items from falling behind it. However, if the glide feels excessively restricted or isn't operating smoothly, our support team would be happy to look into it with you. Thank you for sharing your experience and helping us continue improving our products. We hope your new refrigerator continues to be a great fit for your kitchen! If you ever need assistance, please feel free to contact us through https://www.lg.com/ca_en/support/contact-us/.

Jun 4, 2026
Reviewer name: Heidiyyc
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Fits our space so well

We have an older home, and even with installing new kitchen cabinets, the fridge space remained tight. Our last Fridge last 13 years, and we just got tired with how much it stuck out from the cabinets and encroached on our space. This fridge fixes it all. Looks great, fits like it's "custom" and the zero clearance means we could maximize the width. It is also surprisingly spacious inside for a counter depth model. Super happy with our purchase

Review from lg.com/ca
Helpful?51SMXUPKEMZP17955663590
reply from LG CareQ

We’re absolutely delighted to hear that the refrigerator fits so perfectly into your kitchen space, especially with the unique challenges of an older home and tight cabinetry. It’s wonderful to know that the counter-depth design and zero-clearance installation helped you achieve that clean, built-in look while maximizing every bit of available space. We’re also really glad to hear that the interior capacity has exceeded your expectations—getting that balance of style, fit, and storage is exactly what we aim for with this design. Thank you again for choosing LG and for sharing such thoughtful feedback. We truly appreciate your support and are so happy this fridge has been a great match for your home. If you ever need assistance, our LG CareQ Team is always happy to help at 1-888-542-2623 or via live chat and email through our support site: https://www.lg.com/ca_en/support/contact-us/.

May 4, 2026
Reviewer name: Winnipeger returned
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Fridge

So far, 3 weeks in, I love it. Ice, cold water and it works well.

Review from lg.com/ca
Helpful?51SMXUPKEMZP17955663590
reply from LG CareQ

Love hearing this — sounds like your LF25Z6211S is off to a fantastic start! There’s nothing better than that perfect combo of reliable ice, refreshing cold water, and a fridge that’s fitting smoothly into everyday life. We’re so glad it’s been delivering a great experience for you so far, and we truly appreciate you taking the time to share your thoughts with us. Here’s to many more years of keeping things cool and convenient in your kitchen! If you ever need assistance, our LG CareQ team is always here at 1-888-542-2623 or via https://www.lg.com/ca_en/support/contact-us/ Thank you for choosing LG.

Feb 16, 2026
Reviewer name: Rhonda
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent fridge

Excellent fridge. Love the size and the sleek clean lines.

Review from lg.com/ca
Helpful?51SMXUPKEMZP17955663590
reply from LG CareQ

Thank you for sharing your feedback on the LF25Z6211S! We’re delighted to hear that you love the size and sleek, clean design of your new fridge. If you ever need assistance or have questions about your appliance, our LG CareQ Team is here to help. You can reach us at 1-888-542-2623, or connect via: WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp Live Chat: https://lg-chatbot.com/web/ca?locale=en_CA

Mar 6, 2026
Reviewer name: Norman
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Fridge

The size is great. It accommodates all our items we shop for weekly.

Review from lg.com/ca
Helpful?51SMXUPKEMZP17955663590
reply from LG CareQ

It’s wonderful to hear that your LG LF25Z6211S perfectly accommodates your weekly shopping! We appreciate you sharing your feedback and are glad it’s helping keep your items organized. If you ever need assistance or have questions, our LG CareQ Team is happy to help: Phone: 1-888-542-2623 Support: https://www.lg.com/ca_en/support

Dec 19, 2025
Reviewer name: Betty
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

New Fridge

No complaints in the first week. We are liking the space and the functionality so far. Nicely lit inside.

Review from lg.com/ca
Helpful?51SMXUPKEMZP17955663590
reply from LG CareQ

We're so glad to hear you’re loving the functionality and lighting of your LG LF25Z6211S! Providing a spacious and well-lit design is exactly what we aimed for with this model. Should you ever have questions or need assistance, please don’t hesitate to reach out. You can reach us at 1-888-542-2623 from Monday-Sunday, 8 a.m. to 9 p.m. Eastern Time. Thank you for choosing LG Electronics!

Apr 25, 2026
Reviewer name: Peter W
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Need an extra half inch height clearance

The fridge itself is nice. Very quiet and good storage capacity. Wished it was more clear that the power cable comes out from the top of the fridge so you need an extra half inch height clearance in order to feed the cable to the wall outlet. Had to remove the cabinet above the fridge to fit in the slot.

Review from lg.com/ca
Helpful?51SMXUPKEMZP17955663590
reply from LG CareQ

We’re glad to hear you’re enjoying the quiet operation and storage capacity. At the same time, we understand how frustrating the installation challenge must have been—especially needing to adjust your cabinet space due to the power cable placement. That’s valuable feedback and something we’ll share with our team to help improve clarity for future installations. We appreciate you taking the time to provide these insights. Should you ever need assistance, our LG CareQ team is available at 1-888-542-2623, or you may contact us via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/

Aug 31, 2025
Reviewer name: Kingston
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Indifferent post purchase help

My fridge died. I frantically bought a new fridge over the phone using Face Time. The new fridge works fine. I do however regret not buying a fridge with door handles. The finger slots are too high and too low for us but we still can open the doors. The water has an odd taste and LG states that it is because I have copper and not Pex pipes. There is not a word about this in the manual. I did change to Pex and the problem appears solved. Finally, I have a smudge mark on a door but LG is not responding. It is clearly a manufacturing oversight.

Review from lg.com/ca
Helpful?51SMXUPKEMZP17955663590
reply from LG CareQ

Thank you for sharing your experience with your LG refrigerator. We’re glad to hear that your new fridge is working well, though we understand your concerns regarding the door design and water taste. We apologize for any inconvenience caused by the lack of information about the impact of copper pipes in the manual. It’s great to hear that switching to PEX pipes helped resolve the water taste issue. Your feedback about this is valuable, and we will share it with our team to improve future communications. Regarding the smudge mark on your door, we’re sorry to hear that you haven’t received a response yet. This certainly does not meet our standards, and we’d like to address it promptly. Please contact our LG CareQ team at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time, so we can assist you directly. Thank you for your patience and for choosing LG. We appreciate the opportunity to make things right.

Oct 31, 2025
Reviewer name: Oleg
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Very good

We like the fridge. For the countertop depth model it roomy and easy to use. Very quiet. Zero clearance feature works fantastic. The only annoying thing is its doors aren’t aligned by depth at the bottom (on a picture). The installers said it can not be adjusted. Other than that, the fridge is good.

Review from lg.com/ca
Helpful?51SMXUPKEMZP17955663590
reply from LG CareQ

Thank you for sharing your feedback on the LG LF25Z6211S refrigerator! We're thrilled to hear that you're enjoying the spacious interior, the quiet operation, and the zero clearance feature—it’s great to know that those aspects are working well for you. We truly appreciate you bringing up the issue with the door alignment. While it’s unfortunate that the installers mentioned it couldn’t be adjusted, we completely understand how this could be an annoyance. Our team is always looking for ways to improve, and your input is invaluable in helping us do so. We recommend reaching out to our customer support team directly so we can assist you in troubleshooting or arrange for service if needed. You can reach us at 1-888-542-2623 from Monday-Sunday, 8 a.m. to 9 p.m. Eastern Time. Thanks again for your thoughtful review. We’re glad to hear that, overall, the fridge is meeting your needs, and we’re here to assist if anything else comes up!

Jul 26, 2026
Reviewer name: Tyson
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Dents and scratches

Fridge had a dent and few scratches. Otherwise the fridge is nice.

Review from lg.com/ca
Helpful?51SMXUPKEMZP17955663590
reply from LG CareQ

We appreciate you sharing your experience regarding your LF25BZH42S, Tyson. While we're glad to hear you're enjoying your new refrigerator overall, we understand how disappointing it is for it to arrive with a dent and scratches. That certainly isn't the first impression we want our customers to have. We'd be happy to review your concerns and explore the options available to you. Please contact our LG CareQ team through our support page: https://www.lg.com/ca_en/support/contact-us/. Please have a copy of your bill of sale available when you reach out, and reference CNN260729793203 so we can better assist you. Thank you for taking the time to share your feedback with us.