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Customer reviews for Neutrogena Hydro Boost Exfoliating Cleanser, 5 fl. oz., 3 pk. for
Neutrogena Hydro Boost Exfoliating Cleanser, 5 fl. oz., 3 pk.
4.3 out of 5 stars
stars1,215 ratings1,092 reviews
  1. 5 stars68% (828)
  2. 4 stars17% (207)
  3. 3 stars3% (41)
  4. 2 stars2% (19)
  5. 1 star10% (120)
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Showing 211-220 of 1,092 reviews
Jan 24, 2024
baileyt60
5 out of 5 stars review

Texture and effectiveness

Absolutely love this cleanser. The exfoliating beads are not abrasive at all and do a great job at taking off dead skin without being rough on your skin. Also is hydrating as well. Definitely recommend this cleanser to someone who has dry sensitive skin.

Review from influenster.com
Helpful?0YNBIJLZW3BU17889767000
Nov 14, 2017
kt8150
2 out of 5 stars review

Allergic Reaction

Just like other reviewers, I had an allergic reaction... five days before my trip to Hawaii.... I love the HydroBoost moisturizer, so I assumed the facewash would be okay for me. Used once or twice and now here I am with tiny bumps all over my face. My face feels like sandpaper. This has happened to me before with other face washes and cleansers.

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Company Services

Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.

Oct 1, 2018
Harlee
1 out of 5 stars review

Bumpy, burning, itchy pain

I used this product only once, before I went to bed. I woke up the next morning with my entire face covered in tiny bumps. My face was burning so bad that I cried. The pain was seriously unreal. And it was soooooooo itchy. Like chicken pox itchy. I work in customer service and this highly affected my confidence at work the next 3 days. Today is the third day, and though the itching is gone, the pain and appearance are still there. And this is after I slept with my face smothered in cortisone cream and aloe gel. My face feels super dry but looks super oily. My face looks disgusting, and I can't cover it up with makeup because (1) it hurts and (2) it just draws attention to the bumps. It looks like every single pore or hair follicle is swollen. It is particularly bad around my nose, upper lip, forehead, upper cheeks... Really all over. Even my neck. I have never had any type of reaction to any other product in my life. If you are going to try this, at least make sure you have nowhere to go the next few days. I have no clue how long it will take for my face to feel normal again, let alone look normal... I had such nice skin texture. This is horrible and honestly hurting my mental health. I am embarrassed for people to see me now. Horrible horrible experince with this product. :/

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Consumer Service

Thank you for taking time to share what happened after using our scrub, Harlee. We're sorry to hear about this and want to take the time learn more about what's been going on. When you have some time, please give us a call at 1-800-582-4048, Monday - Friday between 9am and 5:30pm ET, and we'll be happy to help. Thank you!

Sep 11, 2017
Amieanne
2 out of 5 stars review

Iwas surprisingly disappointed in the outcome.

I was looking forward to trying neutrogena's exfoliating cleanser, but sadly disappointed after day 3. My skin felt burnt. Red patches on my cheeks didn't look flattering. I'm assuming it stripped my skin. Is a sensitive skin version on its way? I felt clean, loved how it went on and exfoliated but not the aftermath. .suggestions?

Review from neutrogena.com
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reply from Company Services

Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-888-663-8876. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.

Dec 10, 2018
Mollyw
1 out of 5 stars review

WORST PRODUCT EVER

Worst skin product ever. I really have never tried any kind of face washes (I know it sounds gross) but my skin has always been super clear. Here lately I’ve been really dry & my face has been peeling. So I figured I’d try something. I bought this product and used it twice. The next morning I woke up with tiny white bumps EVERYWHERE. My face feels like it has blisters all over it and it is so sore. I look awful. I will never buy another neutrogena product again.

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Consumer Care Center

We don't expect that from out Cleanser. Please call us at 1-800-582-4048. We're available Monday-Friday from 9AM-5:30PM ET. When you call, please share your username with our product expert. We hope to talk with you soon.

Sep 30, 2020
wrl2020
1 out of 5 stars review

I had similar negative reactions

I was using Nutrogena Deep Clean Exfoliating Cleanser for many years and I decided to try this one, as I thought it would work better to hydrate my skin. Unfortunately after a few days, I had similar negative reactions - burning sensation, redness, rash and peeling skin all over my face. I have since stopped using it and it is slowly improving, went back to the Deep Clean cleanser followed by CeraVe moisturizing lotion, twice a day. Just a warning that it may work for some but not everyone.

Review from neutrogena.com
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reply from CS

We appreciate you sharing your experience and would like to chat with you about it. Please call us at 800-582-4048 M-F 9 am-5:30 pm ET. Thank you.

Jan 28, 2024
belles23
5 out of 5 stars review

OBSSESSED

Let's talk about Neutrogena's Hydro Boost Exfoliating Cleanser. 🌊💦 This cleanser is seriously amazing for gently exfoliating and hydrating your skin. 💖✨ The gel texture feels so refreshing and it's packed with hyaluronic acid, which helps to lock in moisture and keep your skin hydrated. The exfoliating beads are gentle yet effective in removing dead skin cells, leaving your skin feeling smooth and renewed. Trust me, you'll love how this cleanser leaves your skin feeling clean, refreshed, and hydrated. Get ready to give your skin a little extra love with this fantastic cleanser, babe! 💁‍♀️💖✨🌟

Review from influenster.com
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Feb 23, 2020
Anonymous
5 out of 5 stars review

Great light exfoliator, gentle enough to use more often in the week than others. It buffed away my dry flaky skin and didn't dry it out more afterwards! Nicely hydrating! Definitely something I will be keeping in my skincare routine. Absolutely recommend!

Review from influenster.com
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Jun 14, 2017
Michi927110
5 out of 5 stars review

My new go-to face wash!

[This review was collected as part of a promotion.] This is a GREAT product! I've always been fan of Neutrogena facial care products and this one sure didn't dissapoint! It smells so fresh and clean to start and is easy to apply in the shower. I could feel the tingly cleaning effects immediately and when washing it off I didn't feel any greasy residue like a lot of products tend to leave. It's absolutely worth the money and my face really did feel fresh and hydrated afterwards. I'll be switching to this from now on!

Review from Home Tester Club
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Mar 5, 2018
kmoran68
1 out of 5 stars review

Horrible product!!

I purchased 3 other Hydroboost products and had somewhat good results so naturally I purchased the exfoliating scrub. Mistake! I used it the first time and had severely swollen eyes (above/below) and dry skin. The swelling resolved after a day or so, but still had the dry skin for several days. I used it a second time a week later to make sure it wasn't allergies to something else. Another mistake! My eyes are swollen even worse, splotchy red skin from eyes down to chin, severe dry skin that no moisturizer has helped. It feels like a really bad sunburn but with only a little redness. I should have called into work today, it is that bad. If I had read the previews first I would never had bought this product.This will be going back for a refund today!

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Consumer Service

Hi kmoran68, we'd like to apologize that you're experiencing these symptoms after using our Hydro Boost Exfoliating Cleanser. We wouldn't expect this of our products and would like to learn more about your experience. Please give us a call at your earliest convenience at 1-800-582-4048. We can be reached any time between the hours of 9 AM - 5:30 PM eastern time. It would also be helpful if you had your product handy so that we could grab some more information from the product packaging. We hope that you start to feel better soon and we look forward to hearing from you!