Marlene, thank you for taking the time to share this, and I’m truly sorry to hear about your experience. Finding bugs on 16 of your 32 Charmin rolls is absolutely unacceptable and understandably upsetting. Your toilet paper should arrive clean, safe, and ready to use, and we appreciate you bringing this to our attention.<br /><br />We’d really like to learn more about your package and help make this right. Please reach out to our Charmin team at 1‑800‑777‑1410, where they can gather details and assist you further.

Thank you for sharing your feedback with us. We’re sorry to hear that your Charmin Ultra Soft Mega Roll left more lint behind than any toilet paper you’ve ever used. Ultra Soft is meant to feel cushioned and gentle, but it should not leave noticeable lint — so we understand why you’re disappointed, especially at this price point. Excess lint usually points to a batch or manufacturing issue, where the paper fibers weren’t pressed or bonded as they should be. That can make the sheets shed more than normal, and it’s definitely not the experience we want you to have. We’d like to look into this further and help make it right. Please reach out to our Charmin team at 1‑800‑777‑1410, where we can gather details from your specific package.

Thank you for taking the time to share your feedback with us. We’re sorry to hear that your Charmin Ultra Soft no longer feels as soft as you remember. When you’ve trusted a product for a long time, you should be able to count on the same comfort and quality — not a change that leaves you disappointed. We appreciate you bringing this to our attention, and we’d like to learn more about the specific package you purchased so our team can look into this further. Please reach out to us at 1‑800‑777‑1410, Monday–Friday, 9 AM–6 PM EST, so we can gather a few details and help make this right.

Thank you for sharing this, and I’m really sorry to hear that your Charmin Ultra Soft package had no perforated lines at all. When every roll in the pack is missing perforations, it makes the product nearly impossible to use the way it’s intended — and that’s definitely not the experience we want you to have with Charmin. We’d like to look into this further and help make it right, so please contact our Charmin team at 1‑800‑777‑1410, where they can assist you directly.