Thank you for taking the time to share your feedback with us. We’re sorry to hear that your Charmin Ultra Soft rolls felt smaller and narrower than expected. Your toilet paper should always meet the size and comfort you count on — not leave you feeling like you’re getting less than what you paid for.<br /><br />We appreciate you letting us know, and we’d like to learn more about the specific package you purchased so our team can look into this further. Please reach out to us at 1‑800‑777‑1410, Monday–Friday, 9 AM–6 PM EST, so we can gather a few details and help make this right.