Hi Kirby, thank you for taking the time to share your feedback — we’re sorry to hear about the packaging issue you experienced. We understand how disappointing it is to receive a product when the inner packages are already open.<br /><br />We’d like the opportunity to look into this further and help make things right. Please feel free to contact Charmin Consumer Care at 1-800-777-1410, and a member of our team will be happy to assist you.<br /><br />We appreciate you bringing this to our attention and hope to have the chance to improve your experience.