Glad you're liking the quality!

We're truly sorry to hear about this disappointing experience—especially with Father's Day right around the corner. You can call (888) 509-1721 ask for the reason. While this order was placed through Sam's Club, we take all customer experiences seriously and regret that you were let down. We hope you'll consider giving our product another try in the future—we're confident it would make a great gift. If we can ever assist you directly, please don't hesitate to reach out.

Thank you for your perfect rating! Your satisfaction is what we always strive for. We look forward to serving you again, and wish you all the best.