We're truly sorry to hear that you received the Cat Chow Complete, Chicken Flavored, Dry Cat Food in this condition. This is not the kind of experience we want for our consumers and is not typical of our products. We carefully produce and package our formulas. We recommend that you contact Sam's Club support team at https://help.samsclub.com/?xid=ftr:help-center for them to check about the package. Your concern will be forwarded to the appropriate department for review. We would also appreciate the opportunity to learn more about the condition of the bag and offer our help where we can. Please give us a call at 888-228-2469. We're available Monday through Saturday from 8 a.m. to 6 p.m. CST, and we look forward to speaking with you. –The Cat Chow Team

We're so sorry to hear you had this experience with Purina, Cat Chow Complete, Chicken Flavored, Dry Cat Food. It’s certainly not typical. We’re pet owners and pet lovers too, and the foods we make for your pets are the same foods we feed ours. Safety and quality are our top priorities. We'd like to learn more and lend a helping hand. When you have a moment, please give us a call at 1-888-228-2469 (888-CATCHOW). We are available Monday through Friday from 8 a.m. to 6 p.m. (CT). Thank you for your loyalty and support. We look forward to speaking with you. – The Cat Chow Team