Thank you for bringing this to our attention. We're very sorry to hear about your cats' experience with Purina Cat Chow Complete Dry Cat Food, and we hope they're feeling better now. We take complaints of this nature very seriously, as the health and safety of pets are our number one priority. We'd like to learn more and offer our assistance. Please contact us at 1-888-228-2469 (888-CATCHOW) whenever you have the opportunity. We are available Monday through Saturday from 8 a.m. to 5 p.m. (CST). We look forward to speaking with you. – The Cat Chow Team

Thank you for your support and for sharing this with us. We're very sorry to hear about your ordering experience. We encourage you to contact Sam's Club's customer support team, as they are in the best position to assist you with specific pricing and delivery questions or concerns. We value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Cat Chow Team

Thank you for taking the time to let us know your thoughts on our Cat Chow Complete, Chicken Flavored, Dry Cat Food and giving it a try. We're happy to hear that you received our product in excellent condition. We really appreciate your feedback and continuous support. - The Cat Chow Team