reply from Sony North America Customer Support
Hi brandym22,
Thanks for sharing your review and experience with the BRAVIA 8 TV. We're glad that you like the picture quality, voice feature, and user-friendly functions of the TV. It's unfortunate that the remote is not working properly. These troubleshooting steps may help resolve the issue:
1. Press each button on the remote control twice to make sure none of the buttons are stuck.
2. Remove and reinstall the batteries to ensure a good connection. Note: It may be helpful to clean the battery terminals with a cotton ball, or soft cloth dipped in a small amount of rubbing alcohol before replacing the batteries.
3. Replace the batteries with new ones.
-Make sure to insert the batteries with the + and - in the correct positions.
-Avoid mixing new batteries and used batteries, or different brands of batteries together.
-Don't use rechargeable batteries.
-Check your TV Help Guide manuals for additional information.
4. Perform a power reset of your TV. Temporary and intermittent issues are often resolved by performing a power reset. Unplug the TV power cord, wait about two minutes, and then plug it back in.
5. Try performing a software update on your TV remote control (Android TV or Google TV models). You may find this link helpful:
https://www.sony.com/electronics/support/articles/00243518
For more information, please refer to this link:
https://www.sony.com/electronics/support/articles/00030297
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Customer reviews for Sony 65” Class XR8C Series OLED 4K UHD HDR Google TV for