Hi. We appreciate you sharing your thoughts and feedback regarding your LG MVEL2137F Over-the-Range Microwave. We always strive to provide seamless setup, high-quality workmanship, and dependable assistance for all our products, and we want to help ensure your appliance is securely integrated into your home. To ensure the unit is stable and properly aligned on the mounting bracket while waiting for further service, we recommend verifying that the top cabinet screws are securely fastened and that the front edge is completely level with your kitchen cabinetry. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hello, we appreciate you getting in touch with us. Thank you for being a valued customer. Your trust in LG brand has been a huge factor in the brand success and we are deeply appreciative of it. Your patronage has been invaluable, and we are forever grateful for it. Thank you for your continued support. If you need additional help, don't hesitate to give us a call, we would be pleased to help. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9 p.m. Eastern Time.

We definitely appreciate the time you have taken out of your day in order to leave this kind review. We will be sure to share your review with our Marketing and Development team in order to improve on the products and services that you all love. ~Tanisha

Hi, Phil. Thank you for sharing your experience with your LG Microwave. It’s good to hear the microwave has been performing well overall, but a failed EL4 speed exhaust fan motor after just two uses is not what you should expect from a new unit. For reference, you can explore LG microwave ventilation and repair support here: https://www.lg.com/us/support/products/microwave-ovens. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this exhaust fan motor issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hey! Thanks for the kind words, and for making us a staple in your kitchen! ^Ian

Hello there. Thanks for reaching out and providing that feedback. Customer feedback helps LG improve its products as well as its customer service. So believe me when I say, LG is listening. Furthermore, We are excited to hear that you are enjoying your LG Microwave. You are a valued customer. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.