Hi there, Thank you for sharing your experience with the Swirl. We’re truly disappointed to hear that the lock mechanism on your unit isn’t functioning as expected — especially since it’s preventing you from enjoying the soft serve feature. That’s definitely not the experience we want for you or any of our customers. We appreciate your feedback and understand how frustrating it must be. Your comments have been shared with our product team so they can look into this issue more closely and explore improvements. In the meantime, we’d love the opportunity to help resolve this for you. Please reach out to our Customer Support team at 1-800-365-0135 so we can assist you directly and explore options to get your Swirl working properly. Thank you again for your honesty and for being part of the Ninja family. Warm regards, Ninja Kitchen US

Hi Julius, Thank you for your valuable feedback. We're glad to hear you've found value in the product, and we appreciate your feedback. Customer feedback like yours is incredibly valuable, and we'll be sure to share your suggestion with the appropriate teams as we continue to develop and improve our products. Thank you again for sharing your thoughts. Kind regards, Ninja Kitchen

Hi Jessica, Thank you for sharing your feedback. We're sorry to hear that your soft serve is melting more quickly than expected. We recommend reviewing the tips and guidance in the article below, which may help improve your results and overall soft serve experience: https://support.sharkninja.com/article/NC700-Series-Ninja-Swirl-by-CREAMi-Soft-Serve-Ice-Cream-Machine-Swirling?redirect=false If the issue continues after following the recommendations, please reach out to our team using the link below so we can take a closer look and assist further: https://support.sharkninja.com/contact-us We appreciate your feedback and look forward to helping you get the best possible results from your Swirl. Warmly, Ninja Kitchen

Hi Charis, Thank you for taking the time to leave your review, we really appreciate it. We’re sorry to hear about the leaking and the noise with your Swirl. That kind of performance isn’t expected, and we can see how that would leave a poor impression. Your feedback on both the build and overall performance really means a lot to us. We’d love the chance to help with some troubleshooting and see what might be causing the leaking and noise. There may be a few things we can check together to improve how it’s working. Feel free to reach out to us here: https://support.sharkninja.com/contact-us Sincerely, Shark Home

Hi there,<br />We sincerely appreciate your review.<br />We&#39;re really upset to hear your Ninja Swirl have left you feeling like you wasted your money. If there an issue with the icecream maker or the icecream maker not making the icecream properly we love share some tips and tricks. For further help with your Ninja Swirl or help with recipes, please give us a call at 1‑800‑365‑0135.<br />Kind regards,<br />Ninja Kitchen

Hi there, Thank you for sharing your experience with the Swirl. We’re glad to hear you’ve enjoyed experimenting with different frozen treats and appreciate your creativity in making it work for your needs. We’re sorry to hear about the challenges with texture and dispensing, as well as the noise level. Your feedback is incredibly valuable, and we understand how these issues can impact your overall experience. We’re continuously working to improve our products, and insights like yours help guide those improvements. If you’d like to explore tips for optimizing consistency or troubleshoot the dispensing issue, please reach out to our team by phone at 1-800-365-0135 We’d be happy to look into this for you and help you get the best results possible. Warm regards, Ninja Kitchen US