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Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for
Bestway Power Steel 18’ x 48” Round Above Ground Pool Set
4.1 out of 5 stars
stars
1,301 ratings612 reviews
  1. 5 stars65% (845)
  2. 4 stars12% (156)
  3. 3 stars6% (74)
  4. 2 stars5% (71)
  5. 1 star12% (155)

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Showing 21-30 of 612 reviews
Mar 23, 2023
Reviewer name: CB
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Holes

This pool is the perfect size for what I need and comes with everything to get started. After setting it up and starting to fill it though, so far I have already had to patch holes in the bottom of it. Hopefully there won't be anymore as it fills. This is so frustrating when you buy a new pool, you don't expect there to be any holes. Hopefully there isn't anymore and we can get it filled up and enjoy this pool.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, if you need help with your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jul 23, 2023
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Defective product

After much work, we set up the pool and discovered it has a leak. It took a long time to get a hold of someone in customer service, but they are unwilling to help us in any way. They suggested we return it to our nearest Sam’s Club. There are no Sams clubs in my area. That is why I ordered it online. I’m beyond unsatisfied and angry. Do not shop at Sam’s Club!!!

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Jeanette, we are sorry to hear that your pool's liner is leaking. If you need any further help: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

Jul 17, 2024
Reviewer name: Mrs netta
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Bestway pool

One week in with the pool ,the pump started leaking and the pool lost several gallons of water, we re-sat the seal where the leak was coming from and that worked for a while, but its back to leaking again, now waiting on warranty dept to see what out options are. 🤦‍♀️😔

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, thank you for your honest review. We are sorry that your pool is leaking water after you have gotten it set up. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jun 23, 2025
Reviewer name: V Ramirez
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Above Ground Pool

Awesome, once you set it up, only problem was setting up the vacuum. Instructions were very vague and doesn't work very well. We bought a different vacuum. Also pool cover doesn't stay on. We replaced the cord with a thicker sturdier cord and that worked really well.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, thank you for taking the time to share your honest feedback regarding your pool set. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

May 6, 2023
Reviewer name: Kswood
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Overall pool is great.

The overall pool is great. The actual pool quality is great and very sturdy. Very easy to assemble and came with everything as described. The pool is 18 x 4 and the pump that comes with it seems to be a little small. It struggles to keep the pool clean the water filtered. Trying to find a different pool cover. The one that comes with it is difficult to get on, and EVERY TIME the wind blows it comes off.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, thank you for taking the time to review your Power Steel Pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jul 24, 2023
Reviewer name: DeAsia
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Cheaply manufactured

Came with little to no directions. Poles are cheaply manufactured, the arms are able to snap into each other for security but the legs DO NOT snap into the frame like the arms do. Legs completely snapped while filling up. Disassembled and returned ASAP. Would not recommend this brand to anyone, waste of time putting everything together just for it to fall apart and have a few legs snap

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, we are very sorry you have experienced this when setting up your pool. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT.

Jun 27, 2024
Reviewer name: Brent
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

New pool owner.

The pool is an amazing value. The pump that comes with it is perfect and comes with the filter balls. With just shock and chlorine tablets and a little baking soda the pool has stayed crystal clear. The cover - you need to go and purchase some towel hanging clips from Amazon for the first couple installs until it gets stretched out. Building the pool was a breeze. I did it completely alone. Find and use all the instructions booklets that come in the various boxes. Purchasing a vacuum is also recommended. The little one that comes with it works, just not well. Overall extremely happy with the purchase. The liner alone cost almost as much as this whole kit. We will see how it stands up to the weather over the next couple of years.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hi Brent, thank you for taking the time to review your pool experience. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 15, 2024
Reviewer name: TG
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Sam’s should not carry this product.

The instructions could be in hieroglyphics and be more clear, the video instructions linked on the sheet are almost as old as our presidential candidates currently. The parts don’t even match up with what comes in the box now. Seems on the pool leaked for the first week but now seem to have stretched enough to seal up??!?!?

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

We are very sorry that you are disappointed with your pool set. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 21, 2024
Reviewer name: Hannah S
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Has been great

So far we’ve been very pleased with this pool! I saw several negative reviews about how it came with holes or the support pole joints broke etc.. we’ve not had a single issue and it’s been up and running since the end of June. It was relatively easy to set up too. But you need two people!

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for being a customer, Hannah! We’re so happy to hear you’re enjoying your pool set! We’ll make sure to share your wonderful feedback with our team. Here’s to many more years of living it up with Bestway!

Jul 10, 2024
Reviewer name: Sandi
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

So happy

YES! It’s perfect! The sand pump is a game changer! The struggle of turning “ice tea” colored water clear is over! Anyone who has struggled with well water knows how long and exhausting getting your pool water clear can be. I would give this pool and pump an infinite number of stars!

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for being a customer, Sandi! We’re so happy to hear you’re enjoying your pool! We’ll make sure to share your wonderful feedback with our team. Here’s to many more years of living it up with Bestway!