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Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for
Bestway Power Steel 18’ x 48” Round Above Ground Pool Set
4.1 out of 5 stars
stars
1,301 ratings618 reviews
  1. 5 stars65% (847)
  2. 4 stars12% (155)
  3. 3 stars6% (74)
  4. 2 stars5% (69)
  5. 1 star12% (156)

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Showing 21-30 of 618 reviews
Jun 22, 2024
Pepper
5 out of 5 stars review

Verified Purchase

Love it

I was hesitant to buy based on all the negative reviews but this pool was super easy to set up with the exception of the pump. The directions need to be written out, versus the grainy pictures you're supposed to follow. Thankfully i had enough experience to know the basics. Sturdy frame, liner is thick and has a great blue color inside, brown outside isn't terrible. Ladder is constructed well enough to do the job. Took several hours to fill. Pictures provided are BEFORE filling so looks wrinkles, eyc. Overall, very happy.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for your review of your Pool Set! We appreciate you taking the time to share your thoughts, and we’ll be sure to pass your feedback along to our team!

Jul 17, 2024
Mrs netta
3 out of 5 stars review

Verified Purchase

Bestway pool

One week in with the pool ,the pump started leaking and the pool lost several gallons of water, we re-sat the seal where the leak was coming from and that worked for a while, but its back to leaking again, now waiting on warranty dept to see what out options are. 🤦‍♀️😔

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, thank you for your honest review. We are sorry that your pool is leaking water after you have gotten it set up. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Aug 2, 2024
Pat M
3 out of 5 stars review

Verified Purchase

Cheaply made critical components

Critical pieces more cheaply made out of plastic vs metal. T connector joints piecing the top rails and connecting to the legs are cheap and I wonder about durability. Bestway doesn't seem to carry replacement parts. The newer design of 2 smaller ports to take water to the filter makes NO sense. Made a durable pool patch and covered 1 and enlarged the 2nd to the size of the return side and works beautifully. The connections aside from the output ports connect with an intex pump. Pump included with package is way too small for the 6K gal volume of the pool. I don't see this lasting as long as our intex did (11 yrs) but considering it is half the cost, there is that.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Pat, thank you for taking the time to share your honest experience with us about your pool. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

May 17, 2023
Ryan G
5 out of 5 stars review

Verified Purchase

Great Pool, Great Price!

Amazing price on a really good pool. It's not an ultra frame, but it's a sturdy metal frame pool nonetheless. Easy to set up, and came with a really nice "sand" pump with the cotton ball things instead of sand. The liner is a nice color, and the overall quality of the materials and the build is great. Overall we're very happy with this product, and with the deal!

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Ryan, we are glad to hear you are happy with your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Mar 23, 2023
CB
3 out of 5 stars review

Verified Purchase

Holes

This pool is the perfect size for what I need and comes with everything to get started. After setting it up and starting to fill it though, so far I have already had to patch holes in the bottom of it. Hopefully there won't be anymore as it fills. This is so frustrating when you buy a new pool, you don't expect there to be any holes. Hopefully there isn't anymore and we can get it filled up and enjoy this pool.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, if you need help with your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jul 9, 2025
Jasmin
1 out of 5 stars review

Verified Purchase

Do not buy

Ordered this pool online because I called all the stores in Vegas and they told me they didn’t have them in store when it was delivered we set it up and started filling it we noticed it was leaking once it was filled about a foot already I started an exchange and they picked up the pool a day after and the new pool was set to arrive 2 days after exchange initiated a week went by and nothing I went to the store and they had a whole pallets full of them I tried to stop the exchange and the manager there told me no as well as the people on live chat she was so rude and told me to just buy another one because I had an event and I needed the pool so that’s what I had to do almost 2 weeks went by until I received the pool and I had to go back to the store to return it. DO NOT BUY!!! WORST SERVICE AND DELIVERY EVER

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Jasmin, this review is for the pool set itself. If you are experiencing an instore issue, please get in touch with Sam's Club directly for assistance. Thank you

Jun 23, 2025
V Ramirez
5 out of 5 stars review

Verified Purchase

Above Ground Pool

Awesome, once you set it up, only problem was setting up the vacuum. Instructions were very vague and doesn't work very well. We bought a different vacuum. Also pool cover doesn't stay on. We replaced the cord with a thicker sturdier cord and that worked really well.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, thank you for taking the time to share your honest feedback regarding your pool set. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

May 6, 2023
Kswood
3 out of 5 stars review

Verified Purchase

Overall pool is great.

The overall pool is great. The actual pool quality is great and very sturdy. Very easy to assemble and came with everything as described. The pool is 18 x 4 and the pump that comes with it seems to be a little small. It struggles to keep the pool clean the water filtered. Trying to find a different pool cover. The one that comes with it is difficult to get on, and EVERY TIME the wind blows it comes off.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, thank you for taking the time to review your Power Steel Pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jun 30, 2024
Brandi R
5 out of 5 stars review

Verified Purchase

Great Purchase

We were a little skeptical due to the price of this pool. Once we cleared the area that we were putting the pool down, it only took us about 45 minutes to put the entire pool together. It took about 24 hours to fill the whole pool up. We have had it for about 3 weeks and it has been our best summer purchase!!

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for being a customer, Brandi! We’re so happy to hear you’re enjoying your Power Steel Pool! We’ll make sure to share your wonderful feedback with our team. Here’s to many more years of living it up with Bestway!

Jul 10, 2024
Valerie S
4 out of 5 stars review

Verified Purchase

Worth It.

This pool is quality, liner is thick and beautiful! Legs are sturdy. Set up is not as pick as the box says, so don't get too excited. I have zero complaints about the actual pool-make sure your land is level and you won't have problems! I DO have a problem with the pump and directions/manual, they're both awful. The pump filter is not strong enough to actually push around 6,000gal of water, the suction inlet filters barely suck, I've had nothing in my basket so I've had to count on myself to skim and vacuum and somehow I already had to clean the polysphere balls that were already brown and shooting dirty water into my pool when I ran the filter. It's just cheap and not powerful enough. I'll be using my Hayward next summer. The manual…don't bother, just watch YouTube, you will save a lot of hair pulling and yelling…it's incredibly vague and non-descriptive…all their pools and one manual. Ugh.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for sharing your review with us, Valerie. We appreciate you sharing your pool experience! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.