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Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for
Bestway Power Steel 18’ x 48” Round Above Ground Pool Set
4.1 out of 5 stars
stars
1,301 ratings612 reviews
  1. 5 stars65% (845)
  2. 4 stars12% (156)
  3. 3 stars6% (74)
  4. 2 stars5% (71)
  5. 1 star12% (155)

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Showing 11-20 of 612 reviews
Jun 27, 2024
Reviewer name: Brent
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

New pool owner.

The pool is an amazing value. The pump that comes with it is perfect and comes with the filter balls. With just shock and chlorine tablets and a little baking soda the pool has stayed crystal clear. The cover - you need to go and purchase some towel hanging clips from Amazon for the first couple installs until it gets stretched out. Building the pool was a breeze. I did it completely alone. Find and use all the instructions booklets that come in the various boxes. Purchasing a vacuum is also recommended. The little one that comes with it works, just not well. Overall extremely happy with the purchase. The liner alone cost almost as much as this whole kit. We will see how it stands up to the weather over the next couple of years.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hi Brent, thank you for taking the time to review your pool experience. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 23, 2024
Reviewer name: Christy
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Worst Mistake Ever!

Worst experience ever! Pool was delivered on time , in 2 separate boxes just like it was supposed to be. Problem was no pump, filter or liner in either box. Called Sam’s was told someone would come pick the pool ( half a pool) up. It’s been 2 months the 2 boxes are still in my front yard! I have called and called no one seems interested in trying to help. The boxes have been rained on multiple times each time I call to let them know I still have the boxes in my front yard I get the same ole story. ( someone will be there to pick up the boxes ) Now it looks like garbage in the front yard. 😡

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Christy, this review is for the pool itself and wont get you the assistance you need. Please reach out to Sam's Club Customer Service directly for assistance with this issue. Thank you

Jun 8, 2025
Reviewer name: Adam T
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Broke almost immediately

This item broke within a couple days but I'm not able to return it as the box was ripped apart and how would i even attempt to return it back to the store? Horrible buy, basically paid well over 450 for the honor to set it ip and not use it. A pool leg broke, i think the cover was ripped before i even got it but didnt find out until later. Very upset with the whole situation because this was a huge buy for me, i dont have a lot of money so this has made me salty

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

We’re so sorry that this has been your experience, Adam! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Jul 9, 2025
Reviewer name: Jasmin
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Do not buy

Ordered this pool online because I called all the stores in Vegas and they told me they didn’t have them in store when it was delivered we set it up and started filling it we noticed it was leaking once it was filled about a foot already I started an exchange and they picked up the pool a day after and the new pool was set to arrive 2 days after exchange initiated a week went by and nothing I went to the store and they had a whole pallets full of them I tried to stop the exchange and the manager there told me no as well as the people on live chat she was so rude and told me to just buy another one because I had an event and I needed the pool so that’s what I had to do almost 2 weeks went by until I received the pool and I had to go back to the store to return it. DO NOT BUY!!! WORST SERVICE AND DELIVERY EVER

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Jasmin, this review is for the pool set itself. If you are experiencing an instore issue, please get in touch with Sam's Club directly for assistance. Thank you

Jul 20, 2023
Reviewer name: Southern gal luvs sunning
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Assembled by a woman

Fairly easy installation. When you’re filling the pool, you need to be in it smoothing the bottom from start until it has at least a foot of water in it in order to get the bottom smooth. We put our poles on 6” 2x4’s to keep them from sinking into the ground and it worked great. Also any uneven ground will show after it’s put together and filled up even if it is just a few inches on one part. Overall it’s a great pool and definitely worth it. My bf and I put it up ourselves and by he and I, I mean pretty much myself. So if I can figure it out and do it, anyone can do it. Just follow the instructions and pay attention to detail and you will be fine. It took about 2 evenings for us to assemble. If you had a day to spare you could probably do it in about 5-6 hours.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, thank you for taking the time to review your Power Steel pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Aug 4, 2023
Reviewer name: CTC
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

👎🏼🛑🛑🛑 HORRIBLE EXPERIENCE 🛑🛑🛑👎🏼

👎🏼👎🏼👎🏼🛑🛑🛑This was the WORST thing I’ve ever purchased from ANY STORE in my lifetime!!!!!!!! The product itself was damaged by a manufacturing issues and the return/refund process has been even WORSE!!!!!!!!!!! Upon the day of installation of the pool we noticed the seam from the wall to the floor of the liner was not properly sealed. I contacted Sam’s Club the EXACT DAY to start a replacement/return in hopes of simply getting a different liner. It has been 2 months and I STILL HAVE NOOOOOOOO pool and ABSOLUTELY NOOOOOOOOOOOOO REFUND or ANYTHING!!!!!!! I have countless emails and phone conversations that I have logged with every level of customer service support. From the low man on the totem pole that answers the customer service calls to the CEO of Sam’s Club. Whom I looked up and emailed. I obtained a business account with the Club and myself, my business partner, and even EACH and EVERY SINGLE family member and friends that have memberships are MOST DEFINITELY CANCELING our memberships. This entire process and experience has been COMPLETELY unacceptable. Sam’s Club has done more than “drop the ball” on this. We have been MORE than patient with them. I have went back and reviewed all emails and correspondence with them. It has been an astonishing amount of lies from EVERY SINGLE MEMBER of the entire company!!!!!!!!! ***BEWARE BEFORE ANY PURCHASE FROM THIS COMPANY!!!!!!!!!!********* 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, we're truly sorry your pools liner was damaged out of the box. If you have any questions or need help from us: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

Jul 21, 2024
Reviewer name: Hannah S
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Has been great

So far we’ve been very pleased with this pool! I saw several negative reviews about how it came with holes or the support pole joints broke etc.. we’ve not had a single issue and it’s been up and running since the end of June. It was relatively easy to set up too. But you need two people!

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for being a customer, Hannah! We’re so happy to hear you’re enjoying your pool set! We’ll make sure to share your wonderful feedback with our team. Here’s to many more years of living it up with Bestway!

Jul 24, 2023
Reviewer name: DeAsia
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Cheaply manufactured

Came with little to no directions. Poles are cheaply manufactured, the arms are able to snap into each other for security but the legs DO NOT snap into the frame like the arms do. Legs completely snapped while filling up. Disassembled and returned ASAP. Would not recommend this brand to anyone, waste of time putting everything together just for it to fall apart and have a few legs snap

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, we are very sorry you have experienced this when setting up your pool. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT.

Jul 12, 2025
Reviewer name: Keithforsure
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Can’t beat this deal!

Huge pool great value for the price! Pump seems good so far after one week! Saltwater pump comes with everything for 399$ can’t beat this price. The smaller pools are more expensive which is crazy but hey it is what it is! Can’t go wrong with this deal. Just make sure u prep the ground and GET IT LEVEL or u will regret it! Took 3 yards of sand and 3 full days to get it level but its Gucci now!

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

We're happy to hear you have your pool up and running for some summer fun! If you have any questions, please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jun 22, 2024
Reviewer name: Pepper
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it

I was hesitant to buy based on all the negative reviews but this pool was super easy to set up with the exception of the pump. The directions need to be written out, versus the grainy pictures you're supposed to follow. Thankfully i had enough experience to know the basics. Sturdy frame, liner is thick and has a great blue color inside, brown outside isn't terrible. Ladder is constructed well enough to do the job. Took several hours to fill. Pictures provided are BEFORE filling so looks wrinkles, eyc. Overall, very happy.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for your review of your Pool Set! We appreciate you taking the time to share your thoughts, and we’ll be sure to pass your feedback along to our team!