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Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for
Bestway Power Steel 18’ x 48” Round Above Ground Pool Set
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4.1 out of 5 stars
stars
1,301 ratings612 reviews
  1. 5 stars65% (845)
  2. 4 stars12% (156)
  3. 3 stars6% (74)
  4. 2 stars5% (71)
  5. 1 star12% (155)

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Showing 161-170 of 612 reviews
Jun 3, 2023
Reviewer name: Pam
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best pool on the market .

Big pool filter has lots of power. I’m very impressed with this product great deal and will last for years to come.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Pam, we are glad to hear you are happy with your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Aug 28, 2024
Reviewer name: Stacey
3 out of 5 stars
3 out of 5 stars review

Problem with Pump

I bought the pool in January but did not set it up until May due to the weather. It has worked great all summer but now the pump just hums but does not circulate the water and keeps throwing the breaker. How do I get a replacement pump?

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for your review, Stacey. We're sorry that your pump is not working properly for you. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jun 23, 2024
Reviewer name: Jeneen
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Best way Power Steel above ground pool

Pool is great instructions need improving. The pump provided is not large enough for this size of pool. Also, the vacuum did not come with a hose or instructions on how to use. Other than those minor issues, the family loves the pool.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hi Jeneen, thank you for your honest review. We're sorry to hear you had a bit of trouble with your pump. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

May 15, 2025
Reviewer name: AJW
5 out of 5 stars
5 out of 5 stars review

Great Pool

I bought Pool Last May 2024. Great Pool, Easy to Assemble and Maintain. We used a sand Base leved and placed Extruded Polystyrene over sand. We stored Pool over the Winter and just re-assemblaled over the weekend. Easy breezy

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for your review! We love to hear that you have had a great experience with your pool set! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Aug 31, 2023
Reviewer name: Sheila
1 out of 5 stars
1 out of 5 stars review

Wouldn’t recommend

My pool has not even been up a month and the legs are already bending. I have not heard anything back from customer service as I am trying to reach out about a warranty.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Sheila, we're very sorry that your poo's legs have began to bend. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

Jul 14, 2023
Reviewer name: Happy home
5 out of 5 stars
5 out of 5 stars review

Easy installation

We have had the pool up for one month now, is was very easy to set up. I purchased 2 tons of washed sand for $50 a ton, spread and leveled, 2 hours later started adding water.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, we are happy to hear you are enjoying your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jun 9, 2023
Reviewer name: Brenda
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Better Upgrades, easy to build.

Building this pool was much easier and time efficient than last year's model! The upgrade to a sand filter is also appreciated (I did buy a larger, better quality sand filter from a pool store for my pool). Overall, much better!

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Brenda, thank you for taking the time to review your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

May 17, 2023
Reviewer name: Mike
1 out of 5 stars
1 out of 5 stars review

Garbage. Should have paid attention to negative re

Cheap construction, weak pump, pool filled looks like it's going to topple, cover is a joke good luck getting it to stay on with out vise clamps. I'll be lucky if this lasts one season.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Mike, we are very sorry to hear that you are disappointed with your pool. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jul 9, 2023
Reviewer name: Half Pool
1 out of 5 stars
1 out of 5 stars review

Only got half a pool

Sams club only shipped one box of 2. Spent all morning on the phone. Can't figure out what went wrong. Terrible customer service from beginning to end. First time in over 10 years that I have been disappointed in sams.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, we're sorry you have only received half of your pool. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

Jun 9, 2023
Reviewer name: Angela
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Perfect for the Price

Set up is truly easy. Must make sure your ground is completely flat, and even! We haven’t found any issues except the pump is a bit slower than we prefer. The sand filter is good though, but We will probably upgrade the pump.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Angela, thank you for taking the time to review your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.