Thank you for taking the time to share your honest feedback. We’re sorry to hear that the candles did not meet your expectations in terms of quality and overall value.<br /><br />These candles are designed to provide the warm ambiance of traditional candles without a real flame, making them a convenient and safer alternative for indoor and outdoor use. We understand, however, that the look and feel of the product are also important, and we appreciate your comments regarding the plastic quality.<br /><br />We’ll share your feedback with our product team as we continue to look for ways to improve the design, quality, and overall value of the product. Thank you again for giving them a try.

Hi Dean,<br /><br />Thank you for the great review! We’re glad to hear you’re enjoying the flame effect, remote, timer, and rechargeable features. We also appreciate your feedback on the sizing—this is great input, and we’ll be sure to share the idea of offering multiple candle sizes with our design team for future versions.<br />Thanks again for the recommendation and support!

Thank you for taking the time to share your experience. We’re so glad you’re enjoying how the candles look. It’s possible you may have received a defective unit or batch, and we’d appreciate the opportunity to make this right. Please reach out to our customer support team with your order details so we can assist with troubleshooting. customerservice&#64;creative-prc.us<br />Thank you again for your honest feedback — it helps us improve, and we hope to restore your confidence in the product.

We&#39;re sorry to hear you were disappointed with the battery runtime.<br /><br />Battery life can vary depending on the operating mode selected. When the candles are used in Constant On mode, they will consume more power and require more frequent charging than when used in Flicker Mode, which is designed to help extend battery life.<br />We also recommend ensuring the candles are fully charged before their first use and after each charging cycle for optimal performance.

Hi ZJ,<br />Thank you so much for the wonderful review! We’re thrilled to hear the candles exceeded your expectations and that you’re enjoying the realistic flame and warm light. It means a lot to us to know you’re happy with them, and we truly appreciate your support. Enjoy, and thanks again for sharing your experience!

Thank you for sharing your feedback. We’re sorry to hear the candles did not meet your expectations. Recharge frequency can vary depending on brightness settings, timer usage, and how long the candles are run each day.<br />Your feedback has been shared with our team and helps us continue improving our products.