Hi Dean,<br /><br />Thank you for the great review! We’re glad to hear you’re enjoying the flame effect, remote, timer, and rechargeable features. We also appreciate your feedback on the sizing—this is great input, and we’ll be sure to share the idea of offering multiple candle sizes with our design team for future versions.<br />Thanks again for the recommendation and support!

Hi ZJ,<br />Thank you so much for the wonderful review! We’re thrilled to hear the candles exceeded your expectations and that you’re enjoying the realistic flame and warm light. It means a lot to us to know you’re happy with them, and we truly appreciate your support. Enjoy, and thanks again for sharing your experience!

Thank you for taking the time to share your experience. We’re so glad you’re enjoying how the candles look. It’s possible you may have received a defective unit or batch, and we’d appreciate the opportunity to make this right. Please reach out to our customer support team with your order details so we can assist with troubleshooting. customerservice&#64;creative-prc.us<br />Thank you again for your honest feedback — it helps us improve, and we hope to restore your confidence in the product.

We&#39;re sorry to hear you were disappointed with the battery runtime.<br /><br />Battery life can vary depending on the operating mode selected. When the candles are used in Constant On mode, they will consume more power and require more frequent charging than when used in Flicker Mode, which is designed to help extend battery life.<br />We also recommend ensuring the candles are fully charged before their first use and after each charging cycle for optimal performance.

Thank you for sharing your feedback. We’re sorry to hear the candles did not meet your expectations. Recharge frequency can vary depending on brightness settings, timer usage, and how long the candles are run each day.<br />Your feedback has been shared with our team and helps us continue improving our products.

Thank you for your review — we appreciate your feedback!<br />To help extend the battery life between uses, we recommend turning the candles fully off after each use, either manually or with the remote control. This helps prevent any small standby power draw and can improve overall runtime.<br />If you find that the discharge time still isn’t meeting your expectations, please feel free to reach out to us at customerservice&#64;creative-prc.us<br />. Our team would be more than happy to assist you and make things right.

Dear Hua,<br />We’re truly sorry to hear the product didn’t meet your expectations.<br />These candles are made from durable polymeric material with a wax-finished exterior. This design is intentional—it&#39;s what allows them to be used both indoors and outdoors without melting or warping in direct sunlight or warmer environments. The finish also helps protect surrounding surfaces from heat when used outdoors.<br />We completely understand that personal preferences vary, and we respect your decision to return the item. Thank you for taking the time to share your experience with us—it helps us continue improving.<br />Warm regards,