The model RF28R6301SR looked so great in the store, but it has irate design problems. One major issue is the quality of the plastic of the door shelves. Shelf after shelf broke into little pieces, and the contents crashed and spilled to the floor when the appliance was only a little over a year old. I was told I would have to purchase new, replacement shelves although this is clearly a manufacturer’s defect. . In all my years of purchasing refrigerators, I have had one shelf break. Additionally, there is insufficient room for all items, such as soda and juice bottles. Buyer beware!

[This review was collected as part of a promotion.] Amazing refrigerator with lots of AI feature. Tonnes of digital features, same as tablet, controls for saving energy, and AI VISION that capturrs what goes in and out, which you can see anytime through the app, smartthings.

Freezer not working - 17day of buying direct from Samsung The worst customer service is from Samsung we regret buying directly from them rather than buying from Costco or Best Buy This refrigerator we got on NOv 4th and stopped working on Nov 20th we called customer service and they mentioned they can’t exchange . They ordered a part to be replaced and then we had to wait for it to get this fixed. I don’t understand how a brand new refrigerator is not working Highly disappointed after paying so much and buying directly from Samsung they where not willing to exchange as the entire part was faulty No freezing they had to replace the whole board . Please do not buy directly from them as we not sure when again it would stop working looks like they sell refurbished products

[This review was collected as part of a promotion.] This is a futuristic refrigerator. Great addition to any kitchen. There’re many features and way to utilize multiple zones. It’s quite silent and compared to my previous Samsung refrigerator it’s energy efficient that I could see in the reality!! Finally, the touchscreen is a nice touch; however I wish it was high resolution like 4K.

[This review was collected as part of a promotion.] I bought this refrigerator in early September 2024 and it's been a very positive experience so far. I love the space it provides and the flexibility to adjust the freezer sections. I have only adjusted once so far when I needed extra refrigeration space for the holidays. I have not used the AI features yet but plan to in the near future. The fridge takes pictures of items as I put them in but most pictures are not clear, although I just read it would help if I put them in slower and faced the camera better. Seems like it might be a bit of work to get all items labeled correctly when AI can't determine what the item is. I do get meal plans generate at the beginning of each week and although I have not followed any plans yet, they could be useful. We love having the calendar in the Family Hub and being able to display different pictures. I don't use the Hub display a ton but it is really nice to have. The feature I both love and hate the most is the beverage center. I absolutely love having a pitcher full of cold water waiting for me at all times. Unfortunately the pitcher quite often randomly does not refill. I have tried every suggestion I read online to try to fix it but nothing worked. That is until I accidentally dropped the pitcher on our tile floor. Luckily the pitcher did not crack but it did jam the lid in tighter making it difficult to remove. The pitcher fill has been much more consistent since this happened pointing to a loose pitcher lid being the culprit. My wife loves having two types of ice ready at all times also. I was initially concerned the ice maker would take up too much space in the freezer but space has not been a concern. Overall best fridge I ever owned.

[This review was collected as part of a promotion.] For context, we are a bleeding-edge type of family and this is our seventh refrigerator in 22 years. Not only is this the best refrigerator we've ever had, but it is the first refrigerator we absolutely LOVE. It's the first refrigerator we don't have major complaints about. Every other fridge we've owned (this is our third Samsung in a row) has had some major compromise in the past, like a slow ice maker or tiny water dispenser. This fridge is amazing in every way! We are so in love with it!

[This review was collected as part of a promotion.] I am in love with my new fridge. There is so much room. And i love the fact that the bottom portion can be used as a beverage/fridge area. I was in needs of more fridge space and I definitely got it.

[This review was collected as part of a promotion.] If I had to buy another refrigerator I don’t know if I would still pick this one. I love that I can turn the bottom into either freezer or fridge. I do love the screen and it does come in handy. Only downside is side is the camera it really don’t show the items.

I bought this fridge in December 2024 for our new home and we absolutely love it!! All the features are so cool, I can ask it questions like Siri, put my to do lists on there, play music or TV and I always know what’s in there/ when food is going to expire with the AI feature.

We have had this fridge for almost a month and so far this fridge is awesome! First we were sure about the white. Don’t think twice if the white works in your kitchen it’s beautiful. I’m glad we ditched the stainless steel the white is amazing. The family absolutely loves the beverage center. Cold water in a pitcher and being able to use the fill direct and not ugly dispenser and a clean look. The 2 different ice options is a plus and the ice is inside not out again a plus for us. The size is one of the main reasons we bought this fridge. I absolutely hated our French door fridge. You can’t fit anything in it. This fridge is huge and now we actually have space after shopping and I can see everything in the fridge and freezer. Best fridge imho. And the family hub we still need to learn but it is used by everyone from pictures to grocery list to the front door to music or news. Once we learn it I’m sure it will be used. My friends and family buy wolf and sub zero they are dummies. I can’t comment on the performance that is TBD but this fridge hand down was very thought out. Good job samsung