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Customer reviews for Samsung 29 cu. ft. Bespoke 4-Door Flex Full Depth Refrigerator w/ AI Family Hub for
Samsung 29 cu. ft. Bespoke 4-Door Flex Full Depth Refrigerator w/ AI Family Hub
4.5 out of 5 stars
stars
317 ratings317 reviews
  1. 5 stars79% (251)
  2. 4 stars10% (32)
  3. 3 stars2% (7)
  4. 2 stars2% (7)
  5. 1 star6% (20)

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Showing 1-10 of 317 reviews
Aug 17, 2026
Reviewer name: relinaxoxo
5 out of 5 stars
5 out of 5 stars review

My favorite fridge line

I love this smart fridge. My mom watches the news on it every morning and plays Spotify. So many cool options and even lets us know what items have been placed inside or what needs to be restocked. There's a lot of apps you can download and lots more fun stuff you can do, haven't discovered everything yet. My family would buy it again in the future for sure, love everything Samsung.

Review from Samsung US
Helpful?5B34NAOZUBUQ17562654263
May 20, 2026
Reviewer name: Mitch
5 out of 5 stars
5 out of 5 stars review

Excellent Samsung

[This review was collected as part of a promotion.] We have multiple Samsung products. We use the smart things app to give us the flexibility to turn on and off the products we have. Our refrigerator has great capacity for a family of four. The screen on the refrigerator helps me start the day right by displaying my calendar first thing in the morning, Our Refrigerator monitors our filter so we know when to change it with out guessing. Extremely efficient.

Review from Samsung US
Helpful?5B34NAOZUBUQ17562654263
May 20, 2026
Reviewer name: Vardha
5 out of 5 stars
5 out of 5 stars review

Stellar Product

[This review was collected as part of a promotion.] Having spent some serious time looking at how this fits into a busy kitchen, the Samsung Bespoke 4-Door Flex with AI Family Hub+ genuinely changes the daily rhythm for a family. The massive 32-inch screen acts as the ultimate digital command center, making it incredibly easy to sync the kids' hectic school and sports calendars or pull up a recipe while prepping dinner. The layout is brilliant—having the flexible lower-right quadrant means you can easily swap it to extra fridge space when you're hosting or stocking up on fresh groceries. The hidden beverage center is another daily win, keeping the exterior looking sleek while delivering a constant supply of dual ice types and a self-refilling water pitcher. The heavily advertised AI "Vision Inside" cameras feel a bit more like a cool party trick than a seamless tool; they frequently mislabel groceries, so you can't completely rely on the fridge to track your inventory for you but hopefully this gets fixed with the new Gemini update. Ultimately, if your family thrives on smart home integration and you want a stunning, flexible centerpiece for the kitchen, it's a fantastic upgrade—just know that you're buying it for the stellar layout, the screen, and the beverage station rather than the AI grocery tracking.

Review from Samsung US
Helpful?5B34NAOZUBUQ17562654263
May 21, 2026
Reviewer name: Oz4u
5 out of 5 stars
5 out of 5 stars review

Bespoke AI 4-Door Flex

[This review was collected as part of a promotion.] We purchased the Samsung Bespoke AI 4-Door Flex with Beverage Center as it has a sleek and modern design, glass panels, a beverage center with an auto-fill pitcher. The dual ice makers with two sizes of ice was the selling point that sold us. We really appreciate the super spacious interior, particularly the flexibility of being able to change sections from refrigerator to freezer. Overall, this refrigerator with its large touchscreen and AI camera that keeps track of what you put in and take out of the refrigerator has been a good purchase and we definitely recommend it.

Review from Samsung US
Helpful?5B34NAOZUBUQ17562654263
May 25, 2026
Reviewer name: Way2shop
5 out of 5 stars
5 out of 5 stars review

AI 4 door flex

Good product and easy to use. Plenty space to put vegetables and drink. Can use white board to put note. Can connect wifi to watch YouTube while cooking. Cold filter water ready for drink anytime. Samsung will replace a new product if defective or not working.

Review from Samsung US
Helpful?5B34NAOZUBUQ17562654263
May 27, 2026
Reviewer name: Fridgie
2 out of 5 stars
2 out of 5 stars review

Leaks, Leaks, Leaks!

I cannot recommend this fridge for future buyers. I have had it for two years now and am averaging at least one leak repair a year pertaining to the ice maker and water piping. Luckily it started leaking under the warranty the first time around but yet again this fridge has developed a leak in and around the ice maker. The “AI” is rudimentary at best and more of a waste of time. The computer portion of the fridge is no smarter than a tablet. I would not buy at all if I were you.

Review from Samsung US
Helpful?5B34NAOZUBUQ17562654263
reply from Samsung

Hello Fridgie, Your feedback brings valuable perspective on reliability and feature expectations, and it helps highlight what matters most in real-world use. Our refrigerators are built for dependable performance and everyday convenience. When leaks happen near the ice maker or water lines, they’re often linked to connections, seals, or normal wear over time, while smart features are designed to support usability, though preferences for them can vary. If you ever need to reach out to Samsung, please include this reference number: 1152548353. Your trust in Samsung means a great deal to us. Nicole Samsung Care

Jun 21, 2026
Reviewer name: Megp
2 out of 5 stars
2 out of 5 stars review

Not smart smart fridge

Its not that smart. You dont have the ability to change the screen settings for display time out to save energy. Ive been manually sliding down the screen to turn it off after every use to turn off the screen because otherwise it stays on for like 5 minutes with no activity. It automatically turns on every time you open the door or beverage center. We drink a lot so its constantly turnint on. My electricity usage is already double what it was last month with a dif Samsung fridge. The photos aren't loading. Touching the screen leaves finger prints everywhere. The ai camera doesnt recognize anything and you have to constantly name everything yourself. Hopefully they give it an update so we can set a timer for screen display. Id like it to turn off after 30 seconds of no activity.

Review from Samsung US
Helpful?5B34NAOZUBUQ17562654263
reply from Samsung

Hi Megp, We appreciate you sharing your experience and feedback with us. Input like yours helps us better understand how customers use and experience these features. Should you have any questions or need additional support related to your experience, please reach out through any of the channels below and provide reference number (1152786599) when contacting us. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) We're here to help whenever you need us. Glaiza Samsung Care

Aug 23, 2026
Reviewer name: Pearl
1 out of 5 stars
1 out of 5 stars review

Buyer beware!!

Do not buy this product!! The ice maker will go out on you!!! The repairman has been out 5 times and it still makes ZERO ice! I try to call Samsung and the phone line automatically disconnects every time. I leave messages on the Chat and no one calls back!

Review from Samsung US
Helpful?5B34NAOZUBUQ17562654263
reply from Samsung

Hi Pearl, We're sorry to hear about your experience and recognize the importance of staying informed throughout the repair process. We'd like to learn more about the repair history and see how we can further assist. When convenient, there are a few other ways we can be contacted for prompt support: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport Geraldine Samsung Care

Aug 7, 2026
Reviewer name: Serina
1 out of 5 stars
1 out of 5 stars review

Not worth the price tag

This smart fridge has a pretty high price point. For the amount of money spent, you'd expect that every feature properly works. The many features on this smart fridge are supposed to work efficiently to save time. Unfortunately, after having it for a year the water dispenser has taken a lot of PTO. This feature of the fridge is supposed to fill up a water jug and keep it ready for quick pouring use. Instead, this feature sporadically works and it's very frustrating when you need to quickly pour water. Overall, I can't vouch for the functionality of this expensive smart fridge. I would recommend saving your money and finding a refrigerator that will properly work. This one isn't worth the price tag.

Review from Samsung US
Helpful?5B34NAOZUBUQ17562654263
Jun 10, 2026
Reviewer name: THugh
1 out of 5 stars
1 out of 5 stars review

Unreliable, huge amount to fix the Hub Screen

This product was installed by our builder in the house we purchased. We were worried that the screen would simply be a gimmick and be the first thing to give out, so much so that we negotiated an additional warranty from the builder to cover the appliances. Well here are we just over a year later and guess what, the screen and hub now requires replacing and we are JUST out of warranty and being told that its going to cost 40% of the cost of the fridge to replace the screen. Totally a gimmick, unreliable and we can not recommend buying this product! Stay away!

Review from Samsung US
Helpful?5B34NAOZUBUQ17562654263