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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub for
Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub
4.6 out of 5 stars
stars
328 ratings328 reviews
  1. 5 stars81% (265)
  2. 4 stars10% (32)
  3. 3 stars2% (7)
  4. 2 stars2% (7)
  5. 1 star5% (17)

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Showing 211-220 of 328 reviews
Jan 11, 2025
Luxotic
5 out of 5 stars review

Family Loves it

We have had this fridge for almost a month and so far this fridge is awesome! First we were sure about the white. Don’t think twice if the white works in your kitchen it’s beautiful. I’m glad we ditched the stainless steel the white is amazing. The family absolutely loves the beverage center. Cold water in a pitcher and being able to use the fill direct and not ugly dispenser and a clean look. The 2 different ice options is a plus and the ice is inside not out again a plus for us. The size is one of the main reasons we bought this fridge. I absolutely hated our French door fridge. You can’t fit anything in it. This fridge is huge and now we actually have space after shopping and I can see everything in the fridge and freezer. Best fridge imho. And the family hub we still need to learn but it is used by everyone from pictures to grocery list to the front door to music or news. Once we learn it I’m sure it will be used. My friends and family buy wolf and sub zero they are dummies. I can’t comment on the performance that is TBD but this fridge hand down was very thought out. Good job samsung

Review from Samsung US
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Aug 12, 2024
RoMa
5 out of 5 stars review

Great Design and Customization

[This review was collected as part of a promotion.] I’m extremely satisfied with my bespoke refrigerator. The interior is well-organized, with plenty of storage space. The adjustable shelves and deep door bins make it easy to store items of various sizes. I particularly like how the design maximizes space without compromising accessibility. The layout is intuitive, and I never feel like I’m struggling to fit in groceries or find what I need. If you’re looking for a refrigerator that offers more than just basic cooling, and you value customization and quality, this is an excellent choice. The modular design allowed me to change the fridge’s appearance to my exact preferences, which is something most standard refrigerators don’t offer. This level of design flexibility makes it feel like a truly personalized addition to the kitchen, rather than just another appliance. It’s an investment in both your kitchen’s appearance and your daily convenience. Highly recommended!

Review from Samsung US
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Apr 17, 2024
Jesnes0
5 out of 5 stars review

Love my new fridge

[This review was collected as part of a promotion.] I love my new Bespoke Refrigerator. It's so big and spacious and customizable. I love the AI Family Hub+ and the AI Vision feature. There are so many features to be excited about here. The AI Family Hub+ is like a big tablet on your refrigerator where you can add apps and connect it to your alexa app as well as the Samsung SmartThings app. The AI Vision captures what you put into the fridge as well as what you take out of the fridge. This helps majorly when it's time for grocery shopping, makes it so much easier. I also love that you can customize the panels on the refrigerator to match or kitchen. Let's talk ice, there are two separate bins, one for cubed ice and for ice bites (my fav) and it comes with a scoop. Also no more filter water pitchers taking up space in my fridge, it has its own pitcher in its own space without compromising space. I love how thought out this fridge was and was put together very well. I seriously don't know how any fridge can top this. I highly recommend this amazing fridge to everyone.

Review from The Insiders
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May 11, 2024
AcmeAdict
3 out of 5 stars review

3 out of 5

Yep. 3. Here’s how to make it a 5. Fix the left door so it stays open when you open it. And for god’s sake, make it possible to update key functionality on the Family hub from your phone! To do list for example! Can’t believe how limited Family hub is in that respect.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
reply from Samsung Care

Hi there, We can feel the disappointment with this refrigerator. We are here to assist you. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147129160), to help our team pull up your information. Have a great day! ^Rodel

Jun 17, 2025
NoSamsungsAgain
1 out of 5 stars review

Horrible

I will never buy another samsung refirgerator. This is the second one (both came with house when bought). Ice maker was replaced and started leaking 6 months later. Previous samsung ice maker would continually freeze and also needed to be replaced. Both were "out of warranty"

Review from Samsung US
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reply from SEA Care

Hi there, We care about the betterment of your fridge. Let's help you out. To rectify the leaking concerns in your fridge, please click the link and the hyperlinks and watch the embedded video (If there is any) for tips. Water leaks in a Samsung refrigerator (Please select where the leak is coming from): https://www.samsung.com/us/support/troubleshoot/TSG10003766/# Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149621253, to help our team pull up your information when you message us. Have a great day. -John

Mar 18, 2024
rgz1
5 out of 5 stars review

AI Meets Smart Fridge

[This review was collected as part of a promotion.] Are you in the market for a new fridge? Or simply looking to upgrade? Look no further than the Samsung Bespoke 4-Door Flex Refrigerator with AI Family Hub+™ and AI Vision Inside™! Overall Impressions and Pros This fridge is eye-catching. From the clean design to the massive Family Hub+ display, it’s a beauty to look at. Samsung has brought together its timeless fridges and advanced technologies like the smart display and the AI camera to create something truly special. The fridge itself is a spacious full-depth fridge, clocking in at 29 cubic feet, and complete with adjustable shelves, removable door bins for easy cleaning, a built-in deodorizer to keep your fridge smelling fresh, a Beverage Center™ that keeps the water dispenser neatly hidden away, auto-open doors for dirty or full hands, and a FlexZone™ which lets you customize one of the compartments to be a freezer, fridge, or a beverage cooler. Smarts-wise, the fridge has features like AI Vision Inside, which recognizes what you put in and take out of the fridge, connectivity to the SmartThings app so you can customize your fridge’s settings from your phone and even get alerts for things like your water filter or the door being left open, and of course the smart display which lets you stream music and videos, view recipes based on the food inside your fridge, customize with photos and videos of your own, and so much more. Cons - This fridge would have been even better if they had added the AI camera and the prior cameras to view the fridge’s contents fully and not entirely rely on the AI camera. - The display feels underutilized. It would be great to see Samsung add the ability to add additional third-party apps and expand others, such as Google Photos, which only allows you to view directly loaded photos and not shared albums. - The display doesn’t have any motion or ambient light sensors, making it super bright at night. It would be great to see Samsung add a motion and ambient light sensor behind the glass to make the display more user-friendly and welcoming. Conclusion If you're looking for a fridge that packs a punch feature-wise and has the latest tech to make your home a smart home, this is the fridge to get!

Review from The Insiders
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Apr 5, 2024
Benedick
1 out of 5 stars review

Beautiful Self House Warming Gift But…

Ordered in advanced and fortunate to get ours today. So pretty and all but while peeling the film, the ice drawer/shelf looked wonky. Pulled it and look like it was forced during assembly. Pulled and it was broken. (Photo attached) Broken hearted immediately. 💔 Can I get a replacement of said part? 🙏 Also, doors arent flushed. Right door is ajar-ish by 1/8 inch. 🥹💔 Any fix? Will other customers who paid and are gonna pay premium experience these defects missed by quality control?

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Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
reply from SEA Care

Benedick, we understand where you're coming from. Let's assist you with your fridge. Should you wish to purchase the compatible ice drawer and shelf for this refrigerator, please get in touch with our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts or accessories you wish to order. Please see pages 25 to 32 under the "Detach the fridge doors, Detach the freezer doors, To reattach the freezer doors, and To reattach the fridge doors" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202401/20240126140421266/T-TYPE_RF9000D_DA68-04752V-00_EN_MES_CFR_240119.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147023089) to help our team pull up your information. Have a great day. ^Camille

Aug 12, 2024
SamsungLoyalist
2 out of 5 stars review

Finish issues

[This review was collected as part of a promotion.] I did a lot of research and bought this fridge with high hopes and expectations. I have been loyal to Samsung - TVs, all kitchen appliances, washer and dryer. I am disappointed to say that the fridge either came already scratched, or was so easily scratched that me putting a piece of paper on it with a standard magnet caused this damage. I live alone, couldn’t have been anything else. My ten year old fridge didn’t even have scratches like this. I will have to pay for a replacement panel already, less than two weeks in.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
reply from SEA CARE

Hi there, We understand the significance of a refrigerator's flawless exterior. Let's share with you some tips to prevent further scratches. For reference, I have shared a YouTube video for tips on properly cleaning the fridge's exterior to avoid further scratches. Kindly watch from 2:04 onwards. How to clean your Samsung refrigerator | Samsung US: https://www.youtube.com/watch?v=Gw_NOk1rLAY Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147444522, to help our team pull up your information. Have a great day! ^Chrystel

Apr 17, 2024
mdaniel428
5 out of 5 stars review

Flexible and Spacious

[This review was collected as part of a promotion.] Flex zone is an accurate description of this fridge! The shelves are perfect for all types of foods and product. Beverage zone has enough room to include a couple of drinks and bottles. The pitcher is a nice touch to make tea or fruit infused water! The freezer has enough room to fit a bunch of frozen goods and the option to use the other space as a fridge or freezer helps immensely. In love with the dual ice maker as I can use ice that fits the needs! Big ice for mixing drinks and small ice to keep my drink chilled for a while. The family hub also allows me to keep track of the filter and order it straight from the screen. It is like having a huge tablet attached to the fridge with many customization. Smarthings app allows me to turn on settings straight from the phone. I can let it know to make more ice, or send photos to have as background. I am able to fit so much food and drinks with ample space with the layout of the shelves. Overall an amazing amount of features and we cannot imagine life without it.

Review from The Insiders
Helpful?2EG2FJ1ZKWHG17562620026
Apr 9, 2024
Layuyudegianna
5 out of 5 stars review

BEST FRIDGE IVE EVER OWNED

[This review was collected as part of a promotion.] We have been working on upgrading our kitchen for a couple months this is the cherry on top! I want to start with a big Thank you Samsung for creating this amazing fridge. All in once, I Love THE HUGE screen, the wide shelves, you can seriously anything you want in this fridge I love the fact i can login watch my cameras around the house, I can turn on and off my AC unit i can even play music and watch TV, and much more. The shelves are so spacious, you can actually adjust the height of them, and I love it. I wish there was a (ham and cheese drawer) I can seriously use the Flex zone for it ( but as of today I'm using the right bottom part only for ice cream we just love ice cream ( I even have bananas frozen without the fear that the bananas will get the frozen flavor of meet or anything being in a different side , I just love it!!! , I love the fact that i can turn that into a freezer, or soft freezer, and beverage center anytime I want. I still haven't get used to the AI which i find hard to, because when i put stuff in my pictures come out super blurry, not sure if I'm doing it to fast, I just need to get used to it. its cool to open the app from the grocery store and be able to see what I need i love the fact that I can get new ideas of cooking, recipes, its amazing all this features this fridge offers. I have it on Auto open, so Everytime I slide my hands it opens Automatically but I kind dislike when i need to get ice I pull the door and the fridge doors opens I find this a little annoying, but its just a matter of turn it off I guess. The Ice maker is cool I love that i can offer two types of ice, I find it hard to pull the tray i think would be nice to be able to pull it further out, I don’t like that once the tray is full the ice falls out to the shelve under! Ive found pieces of ice and I don’t like it! the Smart things app is so easy to use, and convenient! I get notifications on my phone when my door remains open for longer just a little reminder to come and close the door, also I like the fact it tells me how much electricity I’m saving every month! overall I LOVE IT

Review from The Insiders
Helpful?2EG2FJ1ZKWHG17562620026