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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub for
Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub
4.6 out of 5 stars
stars
356 ratings356 reviews
  1. 5 stars80% (284)
  2. 4 stars11% (38)
  3. 3 stars2% (7)
  4. 2 stars2% (7)
  5. 1 star6% (20)

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Showing 71-80 of 356 reviews
Sep 22, 2025
Reviewer name: Holly
1 out of 5 stars
1 out of 5 stars review

Samsung is a total waste of money!

I am so disappointed in Samsung! I didn’t realize such a beautiful work of art was junk. I purchased a refrigerator just like this one 10/24/19. A few months after buying it I had to get the ice maker replaced. Thankfully they paid to replace it. For some reason the cubed ice came out crushed but I didn’t care. A few years later the ice machine stopped working again. When I asked for a repair through Samsung they asked for the receipt. I said you have the receipt from the last time I got it repaired, they said they had no record of me getting the ice maker repaired. They eventually helped pay for the repair of the ice machine for the second time. 6 months later now my freezer has stopped working. The refrigerator is 5 years, 9 months old and it stopped working. I have to unplug it every two days to get the refrigerator to cool back down. It reads that it’s at 37 degrees but when I reboot it, it says it’s at 46 degrees, 54 degrees! Thankfully I still have my GE refrigerator in the garage. We’ve had it for 21 years and replaced it because the ice machine stopped working. So the GE still works fine after 21 years. The Samsung doesn’t work after 5.5 years! I will never buy Samsung again! The repairman said it’s got a leak. He said he’d replace the compressor because of the 10 year warranty. Would have to put in a UV dryer to pinpoint the leak. Those 2 would cost at least a $1000 with Samsung paying for the compressor. If they pinpoint the leak then they’d have to buy that part and replace it. I wish I knew this before I purchased Samsung!!!! Btw, the repairman said he buys GE! Definitely buying GE from here out!

Review from Samsung US
Helpful?3HAMWZ5T15TC17556902376
reply from SEA Care

Hi there, We strive to assist you anytime, Holly. We would like to speak directly with you to gain a deeper understanding of your thoughts on this experience, review your options, and address any other questions or concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150828678, to help our team locate your information when you message us. Have a great day. -John

Dec 21, 2025
Reviewer name: Cherigo
5 out of 5 stars
5 out of 5 stars review

Best fridge I’ve ever owned

[This review was collected as part of a promotion.] This is hands down the best refrigerator I’ve ever owned. I love the water and ice feature. The 4 doors and I can either use the bottom one for fridge or freezer whatever I have the need for. The screen is so amazing/ no more echo for me. If you’re on the fence about this fridge I highly recommend

Review from Samsung US
Helpful?3HAMWZ5T15TC17556902376
Dec 19, 2025
Reviewer name: D_Blok
5 out of 5 stars
5 out of 5 stars review

Game Changer!

[This review was collected as part of a promotion.] I absolutely love my Bespoke 4-Door Flex Refrigerator! The counter-depth design gives my kitchen a high-end, custom look while still offering a spacious 23 cu. ft. capacity. The AI Family Hub+ screen is a game-changer for organizing our busy lives, and the AI Vision camera makes checking my grocery list from the store incredibly easy. I also appreciate the FlexZone feature, which allows me to switch the bottom-right compartment from a fridge to a freezer depending on my needs. It is the perfect blend of intelligent technology and sleek, modern style.

Review from Samsung US
Helpful?3HAMWZ5T15TC17556902376
Dec 13, 2025
Reviewer name: Lcan
5 out of 5 stars
5 out of 5 stars review

Best Fridge ever

This is the most amazing fridge I have ever owned. The fridge is massive for been counter depth. The water pitcher feature is amazing having cold water all the time. The family Hub its a must have for a large family with kids, we have our scheduled shared and we can all see it. The convertible lower sections allowed me to expand my fridge to have more space.

Review from Samsung Canada
Helpful?3HAMWZ5T15TC17556902376
Sep 27, 2025
Reviewer name: Steph
5 out of 5 stars
5 out of 5 stars review

Love it!

[This review was collected as part of a promotion.] We love our bespoke refrigerator. The filtered, refillable water container is great for quick water pouring and the two ice options have been great for entertaining and personal use. We especially love the large touch screen and voice activated smart screen.

Review from Samsung US
Helpful?3HAMWZ5T15TC17556902376
Jan 12, 2026
Reviewer name: smitli
5 out of 5 stars
5 out of 5 stars review

Beautiful design and AI generated apps

[This review was collected as part of a promotion.] Great refrigerator with amazing design and display and on seeing in our kitchen all of our friends got attracted and they also ordered this one exactly like our . Love how we can operate with app from our phone.

Review from Samsung US
Helpful?3HAMWZ5T15TC17556902376
Jan 15, 2026
Reviewer name: Kmtrumbley
1 out of 5 stars
1 out of 5 stars review

Worst Experience EVER

I had a Samsung representative order this model for me in white as I was inquiring about wanting this model, but in all black. She then informed me about being able to order the panels as replacements. They had a promotion where you could receive the panels for FREE! She even helped me pick out the FOUR panels that I would add to my cart. Only to find out that you CANNOT replace the panel that has the AI screen. Now we are past the return/exchange window, and I have the ugliest refrigerator in my beautiful new kitchen. I'll NEVER do business with Samsung again. They offered me a $100 promotional code to "make it right"...This after literally 5 hours of being transferred to and from the same people to remedy their order mistake!

Review from Samsung US
Helpful?3HAMWZ5T15TC17556902376
reply from SEA Care

Hi there, We understand how you feel about the representative failing to set your proper expectations about the panel of the AI screen not being customizable. We would like to have a direct conversation with you to hear about your overall impressions of this experience and address any other issues you may have.  Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151848213 so our team can pull up your information when you message us. Have a great day. -John

Dec 19, 2025
Reviewer name: RSL1
4 out of 5 stars
4 out of 5 stars review

Great options on this fridge

[This review was collected as part of a promotion.] Great fridge with lots of thoughtful features built in. If you are a Google tablet person this will be a breeze to set up all the apps and tech. Lots of space and love the freezer drawers. Make sure fridge is level or auto open doors will not work properly. Love this feature but a little challenging to get it to work correctly.

Review from Samsung US
Helpful?3HAMWZ5T15TC17556902376
Oct 28, 2025
Reviewer name: Chris
5 out of 5 stars
5 out of 5 stars review

Samsung AI Fridge

[This review was collected as part of a promotion.] My Samsung refrigerator is fantastic! I love both its design and functionality. I was impressed the moment I saw it being installed. My family enjoys using this fridge, especially the AI assistant feature. I would definitely recommend it to my friends and family.

Review from Samsung US
Helpful?3HAMWZ5T15TC17556902376
Oct 30, 2025
Reviewer name: Techie Girly
5 out of 5 stars
5 out of 5 stars review

Love Frosty

[This review was collected as part of a promotion.] We love our refrigerator that we named Frosty. It hold so much more than our previous model. I especially love the screenshots of my husband reaching into the refrigerator late at night. The camera gives you an inside view of the food on the door. While the refrigerator takes inventory of everything you put inside and lets you know when it should be expired. Links to the grocery store app to help make shopping trips easier. One of the compartments can be used as a beverage cooler inside of freezer. I also love that I don't have to see the water dispenser. Its covered by a door leading to more compartments.

Review from Samsung US
Helpful?3HAMWZ5T15TC17556902376