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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub for
Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub
4.6 out of 5 stars
stars
334 ratings334 reviews
  1. 5 stars81% (269)
  2. 4 stars10% (33)
  3. 3 stars2% (7)
  4. 2 stars2% (7)
  5. 1 star5% (18)

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Showing 71-80 of 334 reviews
Nov 1, 2025
Reviewer name: John
1 out of 5 stars
1 out of 5 stars review

DON'T BUY SAMSUNG

I will NEVER buy a Samsung product again. The refrigerator we bought compressor went out only after 3 years. And don't get me started on the ice machine. They have replaced both parts at our expense and both failed and Samsung won't do anything to fixe it ( without us agreeing to pay for it again) The lady we just talked to on the phone was argumentative and rude, refusing to hear our side and sticking to the Samsung script. Beware!!!

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17556902376
reply from SEA Care

Hi John, We understand how you feel about your overall experience with the refrigerator and the customer service representative you spoke with. We want to speak to you directly to provide support and see what options we can offer to help you. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151227142) when you message us so our team can retrieve your information. Thank you. -Kimberly

Sep 15, 2025
Reviewer name: GM72
5 out of 5 stars
5 out of 5 stars review

Great Fridge!

[This review was collected as part of a promotion.] Awesome fridge. No issues since delivery and install 6 months ago. Just replaced the first water filter this week. Easy to replace. The only thing that I think is a bit of an issue is the AI recognition. It recognizes most items but some you have to input manually. I don't use this feature much. Also, some of the apps are being discontinued. If they would allow more third-party apps, it would be better.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17556902376
Oct 29, 2025
Reviewer name: RNM1455
4 out of 5 stars
4 out of 5 stars review

a feature pack refrigerator

[This review was collected as part of a promotion.] we love our fridge, plenty of space the 2 types of ice is great as we have 4 people some like the big cubes some like the smaller ice. the ai features are nice knowing whats in the fridge and whats not.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17556902376
Dec 16, 2025
Reviewer name: Tom7312
5 out of 5 stars
5 out of 5 stars review

Great fridge, better fridge and freezer combo

I’ve had this refrigerator for a while now, and it’s been a great product. The overall capacity is excellent. I originally thought the 4-door design might offer less usable space compared to a traditional French-door or pull-out freezer layout, but this is actually the largest fridge I’ve ever owned in terms of usable storage. The Flex compartment is a fantastic feature. While it can be used multiple ways, I personally use it 100% as a freezer, and it’s been perfect for that. The layout makes everything easy to organize and access without digging through crowded shelves. I don’t really use the inside cameras, but they’re there if you want them. The Smart Hub on the door, however, has been very useful and integrates well into daily use. I also really like having two types of ice, which is something I didn’t realize I’d appreciate as much as I do. I was initially unsure about not having an external water dispenser, but it has actually worked out great. It keeps the design clean, and I don’t have to worry about mold or maintenance issues that can come with traditional external dispensers. Overall, this is a well-designed, spacious, and thoughtfully built refrigerator that has exceeded my expectations. Highly recommended.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17556902376
Oct 30, 2025
Reviewer name: MrWick
5 out of 5 stars
5 out of 5 stars review

Great features, Great color, Modern looking.

[This review was collected as part of a promotion.] Product is beautiful, I love the capacity. I Love the versatility of using the bottom right quadrant to set whatever temp you want for different occasions. The drink door is cool. The little piture of water for a fast glass poor so you don't have to wait for the stream when your really hungry. We don't really use the for flavoring water. The screen and control interface is cool and love the updates.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17556902376
Sep 15, 2025
Reviewer name: Ryyy
2 out of 5 stars
2 out of 5 stars review

Refrigerator

[This review was collected as part of a promotion.] Screen is always turning off and not turning back on. I’m having to pull refrigerator out to unplug it. Happens weekly sometimes more than once in a week. I wouldn’t recommend it. Just get a regular refrigerator

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17556902376
reply from Samsung Care

Greetings, We understand your disappointment with not having the best experience with your refrigerator. Let us help. Here is a link for troubleshooting steps for your refrigerator screen that is turning blank; kindly choose the one that matches, watch the video, and click the embedded words. Refrigerator panel or Family Hub screen is blank or not responding. https://www.samsung.com/us/support/troubleshooting/TSG01202605/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150738861) to help our team pull up your information when you message us. Thank you. -Ricardo

Nov 25, 2025
Reviewer name: Venkata
5 out of 5 stars
5 out of 5 stars review

Hi Tech for the Common Man

Over the last 4 months, we enjoyed the fridge and its 4 door configuration with great operational ease. The children thoroughly enjoy the display and love sketching on the screen. I personally love the camera idea to keep an eye on "WHAT GETS IN and WHAT GETS OUT". The right capacity and dimensions to make our open kitchen elegant and alive !!! Thanks Samsung for making such hi-tech appliances.

Review from Samsung Canada
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Oct 6, 2025
Reviewer name: Mzstacey
5 out of 5 stars
5 out of 5 stars review

I love technology

[This review was collected as part of a promotion.] I love everything about this refrigerator I love the space inside . I love how I can see my food cook on the refrigerator from my bespoke smart range I love to watch recipes on the screen it has I love the beverage center my water jug refills itself and I like how the ice is so crunchy

Review from Samsung US
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Sep 15, 2025
Reviewer name: Kaboom
4 out of 5 stars
4 out of 5 stars review

Great Features and Space

[This review was collected as part of a promotion.] Really like the bottom half being refrigerator on one side and freezer on the other. the hub is fun for changing to seasonal decor. plenty of space, except when the wife loads a weeks worth of leftovers in it. Love the water jug built in! Generally really like it. Lets hope it last longer than 3 or 4 years.

Review from Samsung US
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Oct 28, 2025
Reviewer name: Mouse
5 out of 5 stars
5 out of 5 stars review

Great Unit

[This review was collected as part of a promotion.] This is a great refrigerator. Excellent cooling and lighting, long lasting filter, and super useful screen capability. Awesome for notes, shopping lists, holiday photos, and even to see who is at the door when you are in the kitchen with your hands full. Must have!!

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17556902376