Hello, We are sorry for your experience. Please know you can exchange or return it for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you continue to have problems and need further assistance. Thank you!

Hello, we’re sorry to hear your pool developed multiple holes after only a few weeks of use. We appreciate you sharing your feedback and will use it to help improve our products. Thank you for your purchase at Sam’s Club.

Hello Jamie, we’re sorry to hear your pool arrived with a hole in it. That’s not the experience we want for our customers, and we understand how disappointing it is to discover a defect right away. Please give our customer service team a call at 888-670-4386, Hours: 8 AM–5 PM MST (Mon–Fri), and we’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam's Club.

Hello, we’re sorry to hear you’re having trouble with the pool not holding air and the drain plug not staying secure. That’s not the experience we want for you, and we understand how frustrating that can be during setup. Please give our customer service team a call at 888-670-4386, Hours: 7 AM–7 PM MST (Mon–Fri), and Saturday during our regular weekend business hours (MST). We’ll be glad to review warranty options and assist further. Thank you for your purchase at Sam’s Club.

Hello, we’re sorry to hear your pool had a hole in it right out of the box. We understand how disappointing that can be when you're ready to set it up and enjoy it. Please give our customer service team a call at 888-670-4386, Hours: 7 AM–7 PM MST (Mon–Fri) and Saturday during our regular weekend business hours (MST). We’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam's Club.

Hello Larissa, we’re sorry to hear the pool began deflating after just one use. We understand how disappointing that must have been and would like the opportunity to help. Please give our customer service team a call at 888-670-4386, Hours: 7 AM–7 PM MST (Mon–Fri), and Saturday during our regular weekend business hours (MST). We’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam's Club.

Hello Samantha, we’re sorry to hear your pool deflated and did not meet your expectations. We appreciate you sharing your feedback and will use it to help improve our products. Thank you for your purchase at Sam’s Club.