Hello Guadalupe, we’re sorry to hear the top ring deflated after only a few hours of use. We understand how disappointing that must have been, especially when your grandchildren were excited to enjoy the pool. Please give our customer service team a call at 888-670-4386, Hours: 7 AM–7 PM MST (Mon–Fri), and Saturday during our regular weekend business hours (MST). We’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam's Club.

Hello, we’re sorry to hear your pool deflated after just one day—that’s very disappointing. Please check the valves and seams for any leaks or sealing issues. We appreciate your feedback and hope you’re able to get this resolved with your purchase at Sam’s Club

Hello, we’re sorry to hear your pool developed multiple holes after only a few weeks of use. We appreciate you sharing your feedback and will use it to help improve our products. Thank you for your purchase at Sam’s Club.

Hello, We are sorry for your experience. Please know you can exchange or return it for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you continue to have problems and need further assistance. Thank you!

Hello, we’re sorry to hear your pool developed a hole on the first day of use. We appreciate your feedback regarding the size and quality, and we’ll use your comments to help improve our products. Thank you for your purchase at Sam’s Club.

Hello Joyce, we’re sorry to hear the drain plug is not staying in place and the top ring is losing air. That’s not the experience we want for our customers. Please give our customer service team a call at 888-670-4386, Hours: 8 AM–5 PM MST (Mon–Fri), and we’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam’s Club.