Hello, we are sorry to hear this tree did not meet your expectations. Please know you can exchange or return it for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 for further assistance.

Hello Lorraine, we’re sorry to hear your pool would not hold air after setup. We understand how disappointing it is when your pool does not perform as expected. Please give our customer service team a call at 888-670-4386. We’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam’s Club.

Hello Asucena, we’re sorry to hear your pools developed holes after limited use. We appreciate your continued support and understand your disappointment. Please give our customer service team a call at 888-670-4386, Hours: 7 AM–7 PM MST (Mon–Fri) and Saturday during our regular weekend business hours (MST). We’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam’s Club.

Hello Jimmy, thank you for sharing your feedback regarding the pool’s design. Safety is extremely important to us, and we appreciate you bringing your concerns about the gap behind the seat to our attention. We will share your comments with our product team for review. Thank you for your purchase at Sam's Club.

Hello, we’re sorry to hear your pool developed a hole on the first day of use. We appreciate your feedback regarding the size and quality, and we’ll use your comments to help improve our products. Thank you for your purchase at Sam’s Club.