Hello Joyce, we’re sorry to hear the drain plug is not staying in place and the top ring is losing air. That’s not the experience we want for our customers. Please give our customer service team a call at 888-670-4386, Hours: 8 AM–5 PM MST (Mon–Fri), and we’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam’s Club.

Hello, we’re sorry to hear the pool deflated during its first use. That’s not the experience we want for our customers. Please give our customer service team a call at 888-670-4386, Hours: 8 AM–5 PM MST (Mon–Fri), and we’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam’s Club.

Hello Samantha, we’re sorry to hear your pool deflated and did not meet your expectations. We appreciate you sharing your feedback and will use it to help improve our products. Thank you for your purchase at Sam’s Club.

Hello, we’re sorry to hear the top ring of your pool is not holding air. That’s not the experience we want for our customers. Please give our customer service team a call at 888-670-4386, Hours: 8 AM–5 PM MST (Mon–Fri), and we’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam’s Club.

Hello, we’re sorry to hear your pool is not holding air as expected. That’s certainly not the experience we want for our customers. Please give our customer service team a call at 888-670-4386, Hours: 8 AM–5 PM MST (Mon–Fri), and we’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam’s Club.