Hello EmilyR, we’re sorry to hear about the drain plug not staying secure and the issue you experienced with the top ring inflation. That’s not the quality we expect, and we understand how disappointing that must be. Please give our customer service team a call at 888-670-4386, Hours: 8 AM–5 PM MST (Mon–Fri), and we’ll be glad to review warranty options and help you with a resolution. Thank you for your purchase at Sam’s Club.

Hello, thank you for sharing your feedback. We’re sorry to hear the pool didn’t meet your expectations, particularly with the bottom chamber not holding air as well as expected. We appreciate your comparison to previous pools and will share your comments with our product team for review. Thank you for your purchase at Sam's Club.

Hello, we’re sorry to hear the pool would not hold air after setup and was already unusable after only a couple of uses. Please give our customer service team a call at 888-670-4386, Hours: 8 AM–5 PM MST (Mon–Fri), and we’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam’s Club.

Hello Shonta, thank you for sharing your feedback. We’re glad you like the size of the pool, but we’re sorry to hear it isn’t holding air properly and requires daily inflation. Please give our customer service team a call at 888-670-4386, Hours: 8 AM–5 PM MST (Mon–Fri). We’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam's Club.

Hello, we’re sorry to hear the top ring on your pool is not holding air, especially after such limited use. That can be frustrating when you’re trying to enjoy it, and it’s not the experience we want for you. Please give our customer service team a call at 888-670-4386, Hours: 8 AM–5 PM MST (Mon–Fri), and we’ll be glad to review warranty options and help determine what may be causing the air loss. Thank you for your purchase at Sam’s Club.