Don't waste your money! It works for about 5 minutes at a time. It keeps stopping. I would give it no stars if I could!

I'm in Pennsylvania and this present for my husband was opened early this year just in time for winter storm Gail. Boy was this a godsend! I can use this too. You just pop in the batteries and press a button. Really simple operation and it was easy to maneuver. I'm a first time customer of Snow Joe products and I liked this very much. This will serve me and my husband well this winter.

First time using it today. 4 inches of somewhat heavy snow. Hard to push through this snow, forget about the end of the driveway.. I bought the kit with the cover and ice scraper and 2 extra batteries. Not cheap. It will be useful for small areas with lighter snow but it does not and will not replace a gas self propelled snow blower. My mistake.

This is my second one. The first one worked great clearing my small driveway (3 cars single file) and walkways (about 150') and never ran out of juice. It did struggle with wet snow but so did my previous more powerful plug-in blower. Having no cord, it was far more maneuverable than the corded one. It was very easy to assemble and to use. Now we come to Customer Service. Snow blower #1 was stored in the basement, the basement flooded with 2.5 feet of water while I was away. Water drained from the unit for 2 days. While the batteries and charger were clearly not useable, I contacted Customer Service to see if the snow blower would survive. They said, you registered it, it is under warranty, we'll send you a shipping label. Once it is on its way, we will ship you a new one!! And that is what happened. I am still amazed!

This unit is light weight and works well in powder and light wet snow. It worked great the first two times I used it, on 2 inch snowfall. I keep the batteries and charger in my garage. I recharged the batteries after use, then remove them from the charger and store them nearby in the garage. The temp hit -10 this morning. It was pretty cold in the garage. I took out the Snow Joe and it didn't make it 10 feet down the driveway, before it quit. I couldn't get it to run more that a few feet at a time and it stopped. The batteries showed a full charge, but they were freezing cold. I brought the batteries inside and let them warm up for about 30-45 minutes. I tried again, and it ran great (with the room temperature batteries). The only other complaint is that one of the screws holding the crank for the discharge chute fell out while in use, and got lost in the snow. I replaced it with a cotter pin, and it works fine.

Bought this at the end of 2019 and we had no snow for 12 months. When we did get snow it only worked for about 5 minutes. Under warranty they replaced it with a new one. Today we got snow again and it worked well, +/-100' drive all cleared on one set of batteries. I really like this battery model as storage is easy and maintenance low compared with the gasoline one it replaced.

[This review was collected as part of a promotion.] Love this snowblower! I am so happy that it doesn't have a gas pull start. I am disabled so its hard to really use things like this. I love that I can just charge this and easily push it around my driveway. Works great

I have the 48v 18" . The question asked by most, will it handle heavy snow. The answer is yes, BUT, the battery lasts about 20 minutes . So on a heavy-heavy snow day... it will take about 1+ hr... so requires multiple charging at 2 hours per charge. To help mitigate that, I bought an extra set of batteries... expensive! My driveway is about 3 cars wide by 4 deep driveway. ,re 1-2 inches takes me about 10-15minutes to clear...as fast as I can maneuver the machine 3-5 inches.... about 15-20 minutes 6 to 12 inches... about 30-40 minutes ... may have to do half width of the machine at a time. 12-24 inches...over 1 hr.... but it can do the job, throwing the snow far.... have to do small swaths at a time I have a big gas 26" for the 12-24 inch days. The big advantages Lightweight Handles 90% of my needs... Easy to use, just pull the trigger. Easy, My wife can operate it. I would buy again with extra batteries.

I bought this as a supplement/backup to a 28 inch gas blower. The first snow we had was about 4 in of light fluffy stuff, I have a 10 car driveway, and it took care of that, and one pass up my 175 ft of sidewalk, the batteries died with about 15 feet of sidewalk left but I had already made one pass up, so it was clear enough. I wanted to see if it could handle the full driveway in a typical snow, so I didn't use my big 28 inch gas Ariens. I have no complaints given the amperage and size of the snowblower and the size of my driveway. I walked fairly quickly given that the snow was relatively light, but it handled it no problem. I was able to do about 2/3 of my driveway with about five or six inches of wet snow. There were times the machine got clogged a little bit but I cleared it out and it went back to work. Again, not disappointed given the battery size and large size of my driveway. My daughter uses it when I am using the larger gas snow blower. She gets some of the smaller areas in between the cars and in some of the areas where the larger blower can't work. It's incredibly easy to use, it's much more powerful than I expected, and I wouldn't actually be concerned about using it in 8 in of lighter snow, as I have a set of backup batteries and I'm pretty sure I can do my driveway and sidewalk with them. I still primarily use my gas blower for clearing, and use this as something that my kids or wife uses, or I use it in smaller areas where I can't fit the larger blower. But I am very happy with this, and the power and performance have exceeded my expectations. I was also glad to have this because during one storm my larger blower slipped the drive belt digging into the crud at the end of my driveway, and was rendered useless. This was in five or six inches of slushy, heavy snow. While the snowjoe struggled a little bit, and I had to back off and re-approach a few heavy areas multiple times, especially at the end of the driveway (I am at the bottom of a downhill section of road, so I get 2/3 of the street snow plowed onto the end of my driveway). This machine took care of the remainder of job for us, using four of the 4ah batteries to complete the job. I wouldn't want to necessarily use this all the time in heavy snow given the 18 inch width, but it came through big for us when our larger gas machine puked on us. When it's on special, it's an absolute no-brainer bargain. And for somebody who has a two or maybe four car driveway, this is 100% all you need, unless you live in the very Northern parts of the country.

[This review was collected as part of a promotion.] This snow blower already comes together in the box. There is just a couple steps left for you to finish setup. We got it in the mail same day we got a nice snow storm. We tested it out right away. It does a decent job. The snow we got was heavy and wet. The snow blower did a pretty good job clearing, it was just hard to get down to the concrete. I think it would do an amazing job with light snow. I wish there was more of a shovel on the bottom to help get under the snow, we had to tilt it forward while using. It’s powerful and lightweight. The heavier snow did cause the batteries to drain faster. Keep that it mind. Overall very excited to have a snow blower!