I decided to upgrade my Keurig machine, and overall, I am glad I did. The smaller footprint is great, and the water reservoir holds more water than my previous machine. I am enjoying the features; for example, I now have the option of adjusting the strength and temperature of my coffee. My rating is four rather than five stars because I did not realize I would not be able to use the compostable coffee pods I like to purchase; when I use them, water gathers around the pod since the unit can only puncture the top of the pod with the one sharp needle rather than in all 5 places. Also, when the coffee is brewing, the liquid splashes as my coffee cup is filling and is messy. I read about this in several reviews prior to purchasing but hoped this would not be an issue. I'm trying to figure out how to raise up my coffee cup to minimize the splashing. I recently ordered a Keurig universal reusable filter to use with the coffee from my compostable pods, so I hope this will work. I don’t understand why the machine did not come with this filter rather than having to purchase it separately. For me, the positives outweigh the negatives, so I'm pleased with the purchase.

Keurig is an excellent coffee maker. It makes perfect cups always. The down side is that the cups are more expensive than regular coffee and the smart part of this maker is rarely used. So paying more for them is not sensible. All in all, the maker is very good and I use it twice to three times a day with no issues.

I've been a Kuerig customer since 2011 and the deal on this brewer was a great value. However it didn't work properly; didn't read K-cup, couldn't create a favorite, or hold the settings that were inputted. I received terrible CSR help and finally got a supervisor who then took care of the replacement.

They keep replacing the machine but it never works. Sometimes it’ll work for a month before dying and other times it will never work. The SMART capabilities confuse the machine. I would chose a brewer that does not connect to WiFi. If you do connect to WiFi to use Alexa to brew coffee right when I wake up, like I thought I would, remember you have to load and pop the kpod the night before so it goes a bit stale. And often times the brewer won’t brew on command so you get stale coffee that you have to get out of bed for anyways lol

I have used a Keurig K coffee maker for 10 years. The old one took more space on my counter than the new Keurig Supreme Smart coffee maker because it's thinner and gives me more space on my counter. And you still get the same great taste and it's much easier to clean.

Worse Keurig I have ever owned! Nothing Smart about this brewer. No user manual and the download manual very poor. If you puncture the K-Cup before you brew it the machine considers it a used K-Cup! Constantly disconnects from your WiFi network. Brewes dish water! Still waiting for my refund! BTW I have owned 6 Keurig brewers, what were they thinking?

My old Keurig coffee maker died. I order this new one and was surprised to learn you are expected to have a cell (I-phone or whatever) to run it. No instructions I could find on how to brew a cup of coffee without a phone. We don't have cell service here hence no cell or I-Phone! I winged it and finally got it to brew without a phone although it keeps telling me I'm not hooked up yet. I do like the fact that it actually measures the coffee sizes correctly (the older coffee makers didn't do so good at that). That's really important for brewing flavored coffees, cocoa, etc. Just want you to know that not everybody on this planet has cell service but we still enjoy good coffee!

The replacement process wasn’t pleasant and only having this coffee maker for over a month. My claim was denied twice. The first denial was because they (Keurig) said the serial number didn’t match their records. I sent backup photos to confirm the serial number indeed matched from the original box and the QR code on the back of maker. The second denial was for various reasons from: serial number not found to being purchased used. None of which were valid. Had to send another response attaching the exact photos again and demanding an exact reason for the second denial. Lo and behold, my claim was approved. I did purchase an extended warranty for two years which would not transfer to the coffeemaker replacement, which I believe should have. So, buyer beware and keep everything for over the year. If this replacement goes out before a year, I will not buy another Keurig Coffeemaker.

We bought a Keurig Smart Brewer that would not connect the our wifi. After calling customer service, the quickly informed us that the brewer was an older model that had, obviously, sitting on the store shelf. It would not take an update because of that. Anyway, Keurig initiated a return and sent us a new brewer. We had the new one in less than a week. This was GREAT customer service. You can’t go wrong with Keurig.

This replaces the same model that only lasted 10 months. I like that we have the option of making favorites, and also the option of doing hot water (although I wish I could control temperature of it, like I can with the coffee.) I sort of wish there was a manual override for times when wireless is down (such as during a storm.)