I had bought this smart brewer because i wanted something that would have my coffee ready in the morning as i wake up. Turns out the only way to have it "self-brew" is to activate it from your phone. So the only thing really "smart" about it is that instead of walking up to it to start the brew, i can also start the brew from my phone (of course, granted i had put in the new pod and had my mug ready from the night before). It has some other cool features like being able to set the strength and cup size etc from your phone - but i was really expecting at least an option to have it auto-brew at a certain time...

Received the coffee maker and began the initial setup. The smart feature that allows it to adjust the brewing for each kind of coffee requires it to be connected to WiFi. This feature is not available if it has a non updated software version. There is no way to update the software because it will not connect to WiFi. After contacting Keurig support there is nothing that can be done and no way to fix this other than getting a new one. The maker still works to make coffee which is fine but you are paying extra for a feature that is part of the name (Smart) and doesn’t work.

LOVE THIS PARTICULAR KEURIG. Has all new features that I was not aware of until I got sick of my old machine. I have been buying Keurig machines for more than 15 years. Everyone turned out better than the previous one. The only thing I don't like is the water tank. They really cheaped out on how it attaches to the machine.

The machine is very slow to detect K cup brand and get ready to brew a cup. I also don't like that if it selects signature blend as it does for most of my flavored coffees, I cannot change a single thing such as making it hotter without selecting every setting and I have no idea what it is has selected as best options! I have found that when I select 10 oz cup, the coffee tastes bitter but if I select 8 oz it tastes fine - except for not being hot enough. I never had this issue with my previous Keuring machines. I think this "Smart" is really trying to be too smart and doesn't make a good cup of coffee

This was a replacement for my smart brewer that stopped working. I was Unable to program it anymore. I really Got spoiled being able to have a cup of coffee waiting for me when I got out of bed. The bonus is it makes a great cup of iced coffee savings in my pocket

I was already a Keurig customer utilizing my Keurig K-Cup Supreme Duo with a Stainless Steel carafe. I used to brew a small pot every morning but started wasting coffee as my habits changed. So, I used it for awhile using single pods which was nice but sometimes a little messy with splatter. Then I saw the SMART that definitely fits my habits. It has great features to personalize my brew and works perfectly. I use the app however you don’t need too. Definitely a great add to Keurig’s coffee maker lineup! Oh, I keep the Duo for when we have company to brew full pots of coffee.

Unfortunately this was the second replacement for the K Supreme. The first one was after the warranty had run out but this second one didn’t even make 6 months so I’m hoping this one last longer. I do like the K Supreme but the Classic it replaced had a longer shelf as it lasted 5 years.

This machine is awesome! It knows what the kcup is when it’s about to brew and remembers my settings. I can use the app to connect to the machine as well although you have to load a kcup in order to do so but it works awesome. I love that it has a refillable reservoir with a filter. Would definitely buy it again. Btw, I used refillable kcups before but you can not with this machine as this drip has 5 openings where my previous machine had only one drip nozzle in the center. It’s still amazing. Once I figured out how I like my coffee, it’s been the best cup ever since.

I purchased this in white thinking, how fabulous, a white coffee maker with my white cabinets. Sadly, the cord IS BLACK.. THIS DOES NOT MAKE GOOD DESIGN SENSE!!!. The plastic used is not the same quality as any of my other, previously purchased kuerigs. It is loud and often leaves coffee grounds in my coffee.

With my first Keurig breaking, I was happy with how quick a new one was sent to me, but now I am having a whole other issue with the replacement. When I put my K cup in and close the lid the options to brew do not appear and I have to open and close the lid multiple times before it recognizes there's a k cup pod in there. Very disappointed. If it's not one thing it's another.