You just made our day! Thank you for sharing your wonderful review with us.

We are sorry to hear that you haven’t been able to connect your K-Supreme SMART coffee maker to WiFi Michele. If you still require assistance, please give our Consumer Care team a try by calling 866-901-2739. We will be more than happy to help.

Hello Paul, and thank you for your review. We're sorry to hear that you're disappointed with your K-Supreme SMART coffee maker—this is not the experience we strive to deliver. We’d appreciate the opportunity to assist and help improve your experience. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week, from 7:00 AM to 10:00 PM EST. We look forward to speaking with you.

Thank you so much for reviewing your coffee maker and for your kind words. Happy Brewing Bob!

The K-Supreme SMART coffee maker does not require time to pre-heat. It will start brewing within 15-20 seconds of pressing the brew button and normal brewing time is up to 3 minutes, depending on the size and if Strong brew was selected. However, if the brew time seems unusually long, we’d love to take a closer look. Please feel free to reach out to our Consumer Care team at 866-901-2739. We're here to help and want to ensure your brewer is performing at its best!

Thank you so much for reviewing your coffee maker and for your kind words. Happy Brewing!