Hi dpdodson, Thank you for your review and for sharing your concerns. A Samsung Account is required to access Smart Hub, which powers the core smart features of your TV - including app access (like Netflix and YouTube), service updates, and content personalization. Without signing in and accepting the Terms and Conditions, your TV will function in a basic mode - supporting external devices (such as HDMI and over-the-air antenna), but streaming apps and Smart Hub services will be unavailable. We understand this requirement may not be ideal for all users, but it’s necessary for full access to Samsung’s smart features and connected services. If you need assistance creating or logging into a Samsung Account, we’re here to help. Please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website. ~ Samsung Advisor

Hi Jeff, Thank you for sharing your experience with your U7900F TV. If your screen is going black or you’re not seeing a picture, and you don’t currently have an external device connected, the issue may be related to the One Connect cable or box itself. Please try the following steps: 1. Check the One Connect cable for damage or loose connection. Disconnect and firmly reconnect the cable at both the TV and One Connect Box ends. If the cable appears bent, pinched, or damaged, it will need to be replaced. 2. Disconnect the One Connect Box from the TV (either by unplugging its power cord or removing the One Connect cable). If an error message or any image appears on the TV after doing so, the One Connect Box may need to be replaced. If the TV remains black, your TV may require service. 3. Press the Home button on your Samsung remote. If the menu does not appear, the TV could be having power issues. Check the red standby light (located at the edge of the TV). If the red light is off when the TV is plugged in and turned on, there may be a power issue with the TV. 4. If your screen is on long enough, please try checking for a firmware update, as this can improve system stability. Go to: Home > left directional key > Settings > Support > Software Update > Update Now If the issue continues after these steps, please reach out to Samsung Support so we can investigate further and determine the next steps for service or replacement. You can reach us at 1-800-SAMSUNG, (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available by clicking the ‘Support’ link on our website. ~ Samsung Advisor

Hi Kingj, Thank you for your review. If the volume on your Samsung U7900F TV seems too low, we recommend checking for firmware updates: Settings > Support > Software Update > Update Now Then, go to: Settings > All Settings > Sound > Sound Mode and try Amplify to boost dialogue and upper tones. To maintain consistent volume across channels and apps, enable Auto Volume under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On Samsung Q- and S-Series Soundbars with Q-Symphony can also enhance your sound experience. For further help, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or use LiveChat via the ‘Support’ link on our website. ~ Samsung Advisor