Hi Shana,<br /><br />We appreciate your feedback. Please know we are available and happy to help if you have any questions or need help with your TV. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or connect with a LiveChat agent by selecting ‘Support’ on our website.<br /><br />~ Samsung Advisor

Hi Jan, <br /><br />Thank you for sharing your experience. Samsung remotes are designed to offer convenient control, but we understand if you’d prefer to use a universal remote. Many third-party remotes work well with Samsung TVs, though setup steps may vary by brand and model.<br /><br />To get started, we recommend checking the manufacturer’s instructions for programming codes and pairing methods. If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available at the ‘Support’ link on our website.<br /><br />~Samsung Advisor

Hi Melly,<br /><br />Thank you for your feedback on the Samsung U7900F TV. If the picture appears unclear, dull, or lacks definition, there are several settings you can adjust to improve clarity and overall image quality. Go to: Settings &gt; All Settings &gt; Picture &gt; Expert Settings, and review these key settings:<br /><br />Picture Clarity Settings: While originally intended for motion handling, these can also impact overall clarity<br />• Off: Disables motion enhancements<br />• Auto: Automatically adjusts based on content<br />• Custom: Lets you fine-tune:<br />o Judder Reduction – Helps smooth out uneven motion<br />o LED Clear Motion – Boosts sharpness in fast-moving content<br />o Noise Reduction – Reduces distortion and enhances detail in lower-resolution sources<br /><br />Core Picture Settings<br />• Brightness – Controls overall screen brightness<br />• Contrast – Enhances the difference between bright and dark areas<br />• Sharpness – Adjusts edge definition; closer to 20 increases detail<br />• Color – Enhances depth and intensity of colors<br /><br />And don’t forget to check for the latest firmware, which may improve performance: Settings &gt; Support &gt; Software Update &gt; Update Now<br /><br />These adjustments can make a noticeable difference in overall clarity. If you need further help tailoring the settings to your preferences or environment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.<br /><br />~ Samsung Advisor

Hi James Vineyard,We appreciate your feedback on the picture quality of Samsung’s U7900F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update NowTo explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:• Standard – Ideal for general viewing• Dynamic – Brighter and more vibrant for well-lit spaces• Eco – Optimized for energy efficiency• Movie – Best for viewing in low light• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported contentYou can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.~ Samsung Advisor