Hey Kate! Thank you for your feedback! We are so pleased to hear you enjoy this great product and its wonderful long lasting scent. Your appreciation is truly valued!<br />

Hello Dear Consumer. The entire team here at Downy was absolutely thrilled to read your review. We know that working hard outside in the heat creates some of the toughest laundry challenges, and those work clothes odors can be incredibly stubborn.<br />It means so much to us that you gave our product a try. Hearing that it truly works at removing those odors is the best possible feedback our team could receive. And knowing that it keeps your clothes smelling good until they&#39;re worn again is the cherry on top!<br />Being able to provide you with the confidence of fresh, odor-free clothes is exactly why we do what we do.<br />Thank you for trusting Downy and for sharing your fantastic, real-life experience.

We are really sorry to hear you had this experience with our Downy Rinse Laundry Odor Remover, Cool Cotton. We appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through. Please feel free to contact us at (800) 688-7638 so we can take care of you and we can understand more of your dissatisfaction. Your satisfaction is highly important for us at Downy.

Thanks for being such a loyal Downy fan, Miya. We understand that preferences vary from person to person, so we&#39;ll be sure to share your feedback with the rest of our team. Your satisfaction means a lot to us, so if there&#39;s anything else we can do for you, then please don&#39;t hesitate to give us a call at (800) 688-7638.