Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoPop+ machine. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive troubleshooting assistance. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.

Thank you for your review. We understand you do not believe your Vertuo Pop Plus machine has Bluetooth technology. The Vertuo Pop Plus indeed has Bluetooth technology. When you login to our Nespresso app and pair your machine to the app, this is how your machine receives software updates via Bluetooth. If you’d like assistance pairing your machine, please call our toll-free number 800-562-1465 to speak with a Machine Expert, who will gladly assist you with these steps. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you with your Vertuo Pop Plus machine soon.