Thank you for your review and honest feedback. We’re disappointed to learn your Vertuo Pop+ is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance via our toll-free number. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. Please contact us at 1-800-562-1465 at your earliest convenience so that we may assist you with your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.

Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoPop+ machine. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive troubleshooting assistance. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.