Customer reviews for LG 27 cu. ft. Side-by-Side Refrigerator w/ New Bar Handle Design forMember photos
DO NOT PURCHASE
This was the worst appliance I have ever owned. If I could have returned the whole package I would have. I had to call repair 3 times just to get the Icemaker to work. I will never purchase another LG appliance again. Don't buy it. I give them a (F).
Hi there! Thank you for sharing your experience with your LG refrigerator. We understand how challenging it can feel when you’ve had to schedule multiple repair visits just to get your icemaker working the way it should. Your feedback is truly appreciated, and we want to help ensure your unit gets the proper attention. If you'd like to explore helpful resources for your refrigerator, you can visit our Support page here: https://www.lg.com/us/support/help-library For further assistance, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com so our team can take a closer look and support you directly. -Junel
Overall a good refrigerator - after 1 week
I've had this refrigerator for exactly one week. It's beautiful and bright inside and offers plenty of room for food and drinks. I haven't noticed any loud noises except for occasional dropping of new ice cubes-and that doesn't last long. After having my own refrigerators in homes for over 50 years, I have 2 concerns: First, There is no humidifier drawer that allows me to adjust temperatures for fruits and vegetables. I put a fresh carrot in one of the drawers yesterday and it was shriveled by today. Disappointing. I haven't tried fruits or other vegetables yet, but I am concerned about how to keep those items fresh. I see in the online manual that owners are to store fruit or leafy vegetables in the original container "in the crisper." But only certain models have a controller to keep fruits and veggies fresh. I find this so disappointing, both that not all models have a controller and there is no way to realize this unless one reads the manual which is not readily available in the store - only online!! The second, less concerning difference, is there is no covered drawer for butter. I will be keeping mine in a covered dish but we are told to keep butter in a "closed compartment." LG does not offer this. Again, disappointing. I will be buying extra containers for more items than usual for this refrigerator. I was not expecting extra expenses. Overall, I think I'm going to enjoy this refrigerator, but having owned a variety of manufacturers' models, there are a couple important standard items that this one does not have.
Hi! We appreciate you sharing such a thoughtful review of your LG refrigerator. We’re glad to hear the bright interior and spacious layout are already making a great first impression. Your notes about the crisper setup, produce storage, and the butter compartment are truly helpful—features like humidity controls and covered sections can make a difference depending on how you organize your food, and feedback like yours helps highlight what matters most in everyday use. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
The water from the dispenser is not fresh and cold as our previous LG. Also the ice system is not good as our previous LG.
Hi, Mehran. Thank you for taking the time to share your review regarding your LG LS27T3230S Refrigerator. We appreciate your feedback about the water temperature and ice performance, and we want to help ensure your unit delivers the refreshing experience you expect. As a quick troubleshooting step, try dispensing and discarding a few glasses of water to clear any sitting water in the internal lines, and verify that your freezer temperature is set to 0°F (-18°C) for optimal ice production. You can also explore detailed guidance to optimize dispenser performance at https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-dispenser-issues--20150177934291?srsltid=AfmBOooX97VI2kx0WDJZwSqO5kcb6v2aEym8CRNTiJXJPA9XhouSrELE We are dedicated to providing reliable performance and ensuring your appliance meets your standards. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Recommended. I would purchase again.
The refrigerator/freezer has been very reliable. Lots of space which is great. My only complaint is that the ice maker is a bit slow making ice, and at times it can be noisy.
Hi there! Thanks for sharing your thoughts. Always great hearing your refrigerator is keeping things spacious and reliable. We’ll pass along your note about the ice maker speed and noise to our product team. If you ever need anything, @LGUSSupport is always here to help. #LifesGood ❤️ ‑Rich
Ice maker
The LG Refrigerator has a lot of space inside both sides however if you use ice this product does not deliver. I had to purchase a countertop ice maker to keep a bucket in the freezer. I do not recommend this product
Hello. We appreciate your time sharing your review for your LG LS27T3230S Refrigerator. It is fantastic to hear that the extensive storage space inside both sides is serving you well. We want to ensure your built-in ice production keeps up with your daily needs seamlessly, so we suggest verifying that your freezer is set to 0°F (-18°C) or colder and checking that the water supply valve is turned completely on. For a comprehensive walkthrough to get your ice maker performing at its best, please explore our helpful guide here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Sleek Disaster
Purified water dispenses hot! Never cold or chill just hot. Ice dispenses and makes a mess all over floor. Crushed ice is still large cubes. Other than that drawers and storage are excellent
DO NOT BUY! Set Codes an hour after arrival!!!!!
Terrible fridge. Started setting codes E 1F an hour after it arrived. DO NOT BUY!!!!!!!!!!!!!!! Now ice code tray has contorted by itself.
Hi, Shafic. Thank you for bringing this to our attention. We understand the importance of having a reliable LG Refrigerator (LS27T3230S) model that operates perfectly right from the start. For this model, one helpful step you can try is resetting the ice maker and fan system, since the E 1F code typically relates to the freezer fan or ice maker not operating correctly: ✔ Ice Maker / Fan Reset. > Unplug the refrigerator for 5 minutes. > Plug it back in and allow the unit to restart. > Press and hold the Ice Plus or Ice Maker button (depending on your panel) for 3 seconds to reset the ice system. This can help clear the error and reinitialize the ice maker if the tray or fan became stuck during initial operation. More guidance here: https://www.lg.com/us/support/help-library/lg-refrigerator-error-code-list--1441392048805. We’d be glad to take a closer look at what you’re experiencing. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your model number and a brief overview of the issue so our team can assist further. ^Juvy
DO NOT PURCHASE
[This review was collected as part of a promotion.] The Ice Maker never worked. Had to call out a repairman 3 times, and still the Ice maker on the outside of the door will not work properly. Had to buy ice for a full year.
Hello. Thank you for sharing what’s been happening with your LG Refrigerator. We appreciate you outlining the experience with the ice maker and the repeated service visits, as well as the length of time you’ve had to rely on bagged ice. We’d like to take a closer look at your specific model and service history so we can see how we can assist moving forward. To allow us to properly investigate the details of your specific product model and to see how we can assist with your LG refrigerator ice maker issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181 ^James
Good
water dispenser does not dispense cold water they're asking me for a review of my new refrigerator that I got cold water feature sucks I don't like it hold some voice calling
Hi, William. Thanks for sharing your experience with your LG Refrigerator. We appreciate you letting us know that the cold‑water dispensing on your new LG unit isn’t meeting your expectations. We want to take a closer look at your specific LG model so we can determine the best way to assist and review the options available for your situation. To allow us to properly investigate the details of your specific product model and to see how we can assist with your water‑dispenser‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-dispenser-issues--20150177934291 ^James
Beautiful
I, honestly, have nothing negative to say about this Big Beautiful appliance! It has exceeded my expectations so far. The ads "short changes" the awesomeness of this fridge's operations and physical specifications! Thanks for such a fine and elegant product!
Hi Michi, thank you for sharing your wonderful feedback on the LG LS27T3230S. We’re delighted to hear this refrigerator has exceeded your expectations and that its design and performance feel even better than advertised. It’s great to know you’re enjoying both the elegance and functionality it brings to your home. For any further assistance, feel free to DM us at @LGUSSupport. #LifesGood ❤️ LG Digital Care Team ^Rich