Customer reviews for LG 27 cu. ft. Side-by-Side Refrigerator w/ New Bar Handle Design forMember photos
LG Cooling & Efficiency
Refrigerator cools well. Ring alerts along with the Appliances App is helpful for knowing when to close refrigerator door if opened for prolonged periods of time. It has plenty of space to organize groceries and like the led lights in its interior. The finger-print free exterior is definitely a plus! Thank you!
Hello, Milly! That is what we call an absolute kitchen victory! We are absolutely thrilled to hear how much you are enjoying the smart connectivity alerts, massive organization space, and brilliant interior lighting. Keeping your food perfectly chilled while keeping smudges completely at bay with our sleek exterior is exactly what we aim for. Should you ever need any assistance with your LG fridge down the line, please feel free to reach out to @LGUSSupport. ^James
Verified Purchase
LG 27CF SIDE BY SIDE REFRIGERATOR
So far, we like the LG 27cf side by side refrigerator. We miss a butter keeper and a shallow drawer we used for small items like cold cuts, cheese, taco shells etc. The refrigerator side is larger than the previous 25cf GE side by side we had. However, the freezer size is the same. Less door shelves because the ice maker is in the door. One thing we don't like is the light for the ice and water dispenser which is ridiculously low as to be non-existent. We never liked the GE ice maker because it would freeze up and the entire heavy drawer needed to be removed, and ice broke up manually. We have had the LG side by side refrigerator for 3 days and hope to like it better.
Thank you for sharing your feedback! We’re glad to hear you’re enjoying the larger refrigerator space and overall design so far. We appreciate your detailed comments and hope the refrigerator continues to meet your needs—thank you for choosing LG!
Not for ice
I love the space in the refrigerator. Lots of shelves and bins. If you like ice like me and my family, do not get this model. The ice dispenses so slow, we have to purchase bags of ice.
Hi. We appreciate you taking the time to share your review on your LG LS27T3230S Refrigerator. It is great to hear that you love the spacious layout and the variety of shelves and bins, though we acknowledge your feedback regarding the ice production speed. We want to ensure your ice maker performs efficiently for you and your family. As a quick step, ensure the freezer temperature is set to 0 degrees Fahrenheit or lower and verify that the water filter is properly installed, as a clogged filter can slow down ice production. You can also visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-enough-ice--1338395755982?srsltid=AfmBOopngf87n_sDj4N6TWeUBQ6BLqXNBN2TvMW-vtPncgHcweTL7uNZ for additional tips. We are dedicated to making sure you have a great experience with your appliance. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Poor design water filter
Overall nice refrigerator. Major issue is the water filter. Poor mounting design, I wanted to know the filter type and couldn't read the type of filter it used. So I removed the filter and took down the units code.tried to put it back in it won't stay put. It kept shooting out. I had to call service to see if it was broken or not. It wasn't broken. The information I got on how to put it in was poor.the unit need to use so much force it fell like it would have broke something. The design needs to be fixed. I hope when it comes to replace again I don't need to call service man to do the job.
Hi, James. We appreciate you sharing your thoughts about your LG Refrigerator, model LS27T3230S. We recognize your experience with installing and securing the water filter on your unit. To help ensure the water filter is properly installed, align the filter tabs with the housing, press firmly while rotating it clockwise until it locks securely into position, and check that the water line supply is temporarily turned off if pressure makes insertion difficult. You can also refer to a helpful guide on installing your water filter at https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-install-your-refrigerator-water-filter--1397851693438?srsltid=AfmBOoph76sWPOOPZ1oQpnXBcpgg4jNEl59a8uNmIDbAsUBKNfc7Dx91. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Poor Consistent Temperature and Poor Ice Productio
We have had the fridge for about 2 months. It was not our first pick but was the only one in stock and we were in desperate need of a working fridge. First thing is the temperature of the fridge is not consistent. The items in the door are 5 degrees warmer than what the fridge is and what is set at for temperature. I have dumped three gallons of milk as we first kept it in the door and they spoiled We have had to move our milk to the shelves. As others have mentioned about the ice maker, it does not produce ice in a timely manner. We are constantly out of ice, even with the Ice Plus feature turned on. It's a poor design that LG appears to be blaming on water valves not open all the way or having to turn the freezer below the default setting of 0 degrees. It is quiet and we love the space inside. Coming from a French door, the usable room in the side by side is so much better. If I were not in a dire need of a fridge, this would not be my choice. Just too many overlooks to make this a consistent and optimal performing fridge.
Hello, Jenebo. Thank you for taking the time to share your feedback regarding your LG LS27T3230S Refrigerator. We appreciate you highlighting the great interior capacity and quiet operation of your side-by-side appliance, and we want to help ensure optimal temperature consistency and ice production for your home. As a brief troubleshooting step, verify that air vents inside the fresh food compartment are not blocked by large items to maintain even airflow, ensure the water supply valve is fully open, and confirm the water filter is fresh and correctly installed. You can also review helpful guidance for cooling performance at https://www.youtube.com/watch?v=c2GEZvlbtrQ and ice maker production at https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181?srsltid=AfmBOoor3j77kgKb9lZvfNgxjJGx8RqgOa7Pruf5TNrvzZX1Dff6x6mB. We are committed to making sure your unit serves you reliably and providing options to improve your experience. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Poor Performance
Good usable room in both fridge and freezer. No meat/cheese drawer. Well lit inside. Dispenser light needs improvement as it's too dim to be useful. Cannot get water or ice from dispenser when fridge door is open (dispenser is in freezer door). This is more of an issue than most might think. Door compartments in fridge do not keep things cold. Ice maker is a joke. Does not keep up with a two person household. Not sure what ice plus actually does as we have not seen it make any difference.
Hi. Thank you for taking the time to share your feedback regarding your LG LS27T3230S Refrigerator. We appreciate you sharing your feedback with the design features and storage capacity. To ensure your food stays properly chilled in all sections of the unit, we recommend checking that the vents inside the refrigerator compartment are not blocked by large items to allow optimal airflow. For more helpful insights on maintaining ideal temperature performance, you can visit https://www.lg.com/us/support/help-library/lg-refrigerator-freezer-not-cold-enough--20155014481733?srsltid=AfmBOorXSLrYnV81jfwcBSX8Q2w0lt30nfJaGOEYOgbYWSExxgfg3l2j. If you find your ice production is lower than expected, please verify that your water supply line is fully open and the water filter is fresh, or review our guide at https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-enough-ice--1338395755982?srsltid=AfmBOopngf87n_sDj4N6TWeUBQ6BLqXNBN2TvMW-vtPncgHcweTL7uNZ. The Ice Plus feature increases both ice production and freezing capabilities for 24 hours to help prepare extra ice faster for parties or gatherings, automatically shutting off after 24 hours unless turned off manually. You can learn more by watching the official LG guide at https://www.youtube.com/watch?v=0y8whwYwOTw. We are committed to ensuring your appliance performs at its best and would like to look further into your dispenser and ice maker concerns. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Frustrating product
This product cools very unevenly, sometimes freezing and other times not cooling enough. Plus, while the space is large, it's very pool organized and there are almost no options to purchase accessories that might make it more functional. It was reasonably priced, but if I had the choice to make again, I would definitely choose a different product.
Hello. Thank you for sharing your experience with your LG Refrigerator. The way you described the uneven cooling, occasional freezing, and the limited accessory options really highlights how the layout and performance of the LG unit are affecting your day‑to‑day use. Feedback like yours is valuable because it shows where storage design and cooling behavior could better support real‑world needs. You may find this LG support article helpful for understanding cooling performance and optimizing temperature settings: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-showing-the-incorrect-compartment-temperature--1337884341387 To allow us to properly investigate the details of your specific product model and to see how we can assist with your cooling‑ and organization‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to the link above for reference on the specific issue you're encountering. ^James
Bad ice maker but great fridge
If this refrigerator had a decent ice maker I would give it five stars however this is not the case. I bought this refrigerator and thought it was broke because it was literally producing hardly any ice. They replaced the refrigerator after about two months of service visits. Thinking I would finally have a refrigerator that produces ice. Wrong!!! This one is as bad as the first one. To put it frank. If you are a household of one then this refrigerator is great. If you are a family of two or more then forget it. If you don't use ice then again this refrigerator would be great. I'm sad this product didn't work for me as I have LG tv and washer and dryer and I love them all. Unfortunately I wish I never bought this.
Hi, Jennifer. Thank you for sharing your experience with your LG LS27T3230S Refrigerator. We appreciate you taking the time to write a review and we love knowing that your LG TV, washer, and dryer are performing so well for your home. We hear your thoughts regarding the ice production on your new unit and want to ensure it is operating at its peak potential. As a quick step, please check that the freezer temperature is set at or below 0°F (-18°C), as warmer temperatures directly impact ice production speed. You can also view complete guide steps at https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181?srsltid=AfmBOoor3j77kgKb9lZvfNgxjJGx8RqgOa7Pruf5TNrvzZX1Dff6x6mB We are committed to ensuring you have a positive experience with all your LG appliances. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
I wanted to love it, but...
Purchased the Fridge towards the end of July. By August, the ice maker stopped working, the freezer temperature started to decrease, and there was a leak and a lot of condensation toward the top shelf of the freezer and around the ice maker. There was also a leak, and it let out a sour smell. The fridge was finally fixed after months of waiting, and we lost a lot of food. Besides all that I've listed, the fridge was pretty spacious for a French door fridge, but I would not recommend this product at all.
Terrible experience
Arrived damaged and Sam's Club would not pick the fridge up unless I paid someone else to have it uninstalled even though installation was paid for and included with my delivery. The delivery team RXO lied and said it wasn't dented, took days to get back to me, and then Sam's Club customer service wouldn't send someone out to uninstall it and pick it up. I don't recommend buying this unless you want to be stuck with a damaged fridge or do what customer service recommends and have to pay a handyman to uninstall it before the delivery company can pick it up for the return.
Hey there! Thank you for reaching out and sharing your feedback regarding your LG Side-by-Side Refrigerator (LS27T3230S). We understand how frustrating it is to receive a damaged unit and run into difficulties with return pickups and delivery coordination, and we appreciate you bringing this experience to our attention. If you encounter issues with delivery damage, installation conflicts, or coordinating a return pickup, you should contact the retailer's dedicated support team first to report the issue. For assistance with your order, you can reach Sam's Club Member Support directly at 1 (888) 746-7726. Please keep in mind that according to the retailer's policies, delivery-related issues, return requests, and pickup coordination should be addressed promptly with their member service team. If you’d like additional guidance or support from our team, please email us at lgdigitalcare@lg.sprinklrsupport.com. — Myles