Hello Sarah,<br /><br />Thank you for reaching out to us with your feedback on our Programmable 7-Quart Cook &amp; Carry Slow Cooker. We are truly sorry to hear about the incident with your slow cooker and the inconvenience it caused. We understand how frustrating it must have been to have your meal ruined, and we sincerely regret the concern this situation created.<br /><br />While we appreciate that our team was able to offer a replacement or refund, we recognize that this does not undo the disruption to your evening or the concern you understandably felt. Please know that product safety and quality are extremely important to us, and experiences like the one you described do not reflect the standards we strive to uphold.<br /><br />We also value your feedback regarding the overall quality of the product compared to previous models. Comments like yours are shared directly with our product and quality teams for review, as we are continually working to improve our designs and materials.<br /><br />If you have any additional details you would be willing to provide, or if there is anything further we can do to assist you, we encourage you to contact our customer care team directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care

Hello Brant,Thank you for reaching out to us with your feedback on our Programmable 7-Quart Cook & Carry® Slow Cooker. We’re sorry to hear that the product didn’t meet your expectations in terms of quality and stain resistance. Your experience is important to us, and we take comments like yours seriously as we continuously work to improve our materials and design.We value your feedback and it will be forwarded to the appropriate department for further review.If you require assistance or you have more feedback, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.Thank you!Crockpot® Consumer Care

Hello Debra,<br /><br />Thank you for sharing your experience with us, and we’re truly sorry to hear about the issue you encountered with the Crock-Pot 7-Quart Cook &amp; Carry Programmable Slow Cooker with Thermal Bag.<br /><br />We understand how frustrating this must be—especially as a long-time Crock-Pot user. The Keep Warm setting is designed to maintain temperature without continued cooking, so we’re sorry to hear it seemed to boil your food.<br /><br />As a tip for the future, after cooking, you may try:<br />1. Switch to Keep Warm only once the cooking cycle is fully complete.<br />2. Avoiding overfilling, as higher volume can retain more heat.<br />3. Allowing a short rest period before switching modes.<br /><br />That said, your experience is not expected, and we appreciate you bringing it to our attention. We will share your feedback with our proper team for review.<br />If you need any further assistance, please feel free to reach out to us via our official website—we’ll be happy to help.<br />We’re available Monday to Friday, from 9 am to 5 pm Eastern Time. <br />Have a nice day!<br />Crock-Pot Consumer Care Team