Dear Simplyme,<br /><br />Thank you for sharing your review on the Segway E3 Pro SE Electric Scooter. We are absolutely thrilled to hear that you love the scooter so much after gifting it to your child that you now want one for yourself! We appreciate you highlighting the quick and easy setup, as well as the safety speed features you can customize directly through your phone app.<br /><br />If you need further assistance or have questions about your scooter, please contact Segway Customer Support at technicalsupport&#64;segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.<br /><br />Best regards,<br />Segway Customer Support Team

Dear Annette,<br /><br />Thank you for sharing your review on the Segway E3 Pro SE Electric Scooter. We are glad to hear that you find it to be a solid scooter, hit the 20 mph speed as advertised, and feel it is a super good deal at its price point. We have also noted your humorous and realistic feedback regarding the 41-pound weight being heavier than expected for casual carrying.<br /><br />If you need further assistance or have questions about your scooter, please contact Segway Customer Support at technicalsupport&#64;segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.<br /><br />Best regards,<br />Segway Customer Support Team

Dear Customer,<br /><br />Thank you for sharing your feedback on the Segway E3 Pro SE Electric Scooter. We are very sorry to hear about the frustration you experienced with your order being canceled due to inventory availability, especially after securing a lower price. Please know that we truly value your interest in our products; however, all order processing, stock allocations, sales pricing, and cancellations are managed entirely by Sam&#39;s Club, as we do not have control over our retail partners&#39; internal sales or inventory systems.<br /><br />If you need further assistance or have questions about your scooter, please contact Segway Customer Support at technicalsupport&#64;segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.<br /><br />Best regards,<br />Segway Customer Support Team

Hi Mike - thank you for the review and sorry for this challenge... definitely not the norm! Please reach out to us and we will make it right! https://service.segway.com/us-en?/customer-care

Dear Shana,<br /><br />Thank you for sharing your wonderful feedback on the Segway E3 Pro SE Electric Scooter. We’re thrilled to hear how easy it was to set up, and that the speed modes add to the fun. It’s fantastic that your kids are loving it as a Christmas present and that the scooter has proven to be both enjoyable and worth the investment.<br /><br />If you ever need assistance or have any questions about features or maintenance, please feel free to reach out to our support team at technicalsupport&#64;segway.com.<br /><br />Best regards, <br />Segway Customer Support Team

Hi Kat - we will always be here for you! &#61;). Yes, we often hear how our products improve daily life events... Have fun and thank you for the review.

Hi DCS - thank you very much for the review! We too love how the E3 Pro balances light weight with superior quality. Hope your crew enjoys the gift!

Hi David - yes, we love it too! Thank you for the review.

Hi Jeff - we agree! The E3 Pro is a lot of fun, but we are most proud of the quality... as providing a fun and safe ride are the cornerstones of Segway. Enjoy and thank you for the review.

Dear Joel,<br /><br />Thank you for your 5‑star review of the Segway E3 Pro SE Electric Scooter. We’re delighted to hear that both you and your wife are enjoying the scooter and finding it lots of fun. It’s great to know the assembly was straightforward and that the app has been a helpful tool for enhancing your riding experience.<br /><br />If you ever have questions or need assistance, please contact Segway Customer Support at technicalsupport&#64;segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.<br /><br />Best regards,<br />Segway Customer Support Team