Customer reviews for Segway E3 Pro SE Electric Scooter, 20 MPH with Lock & Phone Mount forMember photos
Love my Segway E3 Pro
I absolutely LOVE my Segway E3 Pro! This is my first scooter, and I couldn't be happier with it. It rides so smoothly, is easy to maneuver, and makes cruising around so much fun! ❤️ My favorite part is getting out and riding with my husband. It's become such a fun way for us to spend time together and enjoy the outdoors. I'm so glad I decided to get one—definitely a purchase I'm loving! 🛴💨🥰 Highly recommend the Segway E3 Pro for anyone looking for a smooth, easy-to-ride scooter!
Dear Customer, Thank you for sharing your review on the Segway E3 Pro SE Electric Scooter. We absolutely love hearing that this is your first scooter and that you couldn't be happier with it! We are thrilled that you are enjoying the smooth ride and easy maneuverability, and we are especially happy to hear that it has become such a fun way for you and your husband to spend quality time together outdoors. If you need further assistance or have questions about your scooter, please contact Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help. Best regards, Segway Customer Support Team
Verified Purchase
Segway
Excellent
Dear Segway,<br /><br />Thank you for sharing your feedback on the Segway E3 Pro SE Electric Scooter. We’re delighted to hear your experience has been excellent! It’s wonderful to know the scooter is meeting your expectations and delivering both performance and convenience with features like the lock and phone mount.<br /><br />If you ever need assistance or have any questions about features or maintenance, please feel free to reach out to our support team at technicalsupport@segway.com.<br /><br />Best regards, <br />Segway Customer Support Team
Verified Purchase
Scooter
For $208 dollars on clearance I have no complaints
Dear Jose,Thank you for your feedback on the Segway E3 Pro SE Electric Scooter (Black). We’re glad to hear you’re satisfied with your purchase — especially at the clearance price of $208. With its 20 mph max speed, built‑in lock, and phone mount, it’s designed to deliver both convenience and performance for everyday commuting.If you ever have questions or need assistance with your scooter, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). We’d be happy to help.Best regards, Segway Customer Support Team
Verified Purchase
Love it!
VrB
Dear VrB,<br /><br />Thank you for sharing your review on the Segway E3 Pro SE Electric Scooter. We are absolutely thrilled to hear that you love your new scooter!<br /><br />If you need further assistance or have questions about your scooter, please contact Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.<br /><br />Best regards,<br />Segway Customer Support Team
Good but not great ⭐️⭐️⭐️⭐️
After owning this scooter for one month I wish I would have bought one with a bigger battery. Don’t get me wrong it’s a great scooter. 10/10 quality and ridability. My only knock is how quickly the battery drains vs how long it takes to charge. You get maybe an hour of drive time but over 7 hours to fully charge. Ideal for someone who lives downtown and doesn’t plan on taking any trips. I’m downtown LA and can’t even drive it to the beach. But it’s perfect just to get around if that’s what you’re looking for.
Dear Customer,<br /><br />Thank you for sharing your review on the Segway E3 Pro SE Electric Scooter (20 MPH with Lock & Phone Mount at Sam’s Club). We’re glad to hear you found the scooter’s quality and ridability to be excellent, and we appreciate your honest feedback about the battery capacity and charging time. Your insights are very helpful for riders considering how they’ll use the scooter—especially for longer trips versus short downtown commutes. It’s great to know the scooter has been a strong fit for city riding, even if the battery life wasn’t ideal for your beach trips.<br /><br />If you need further assistance or have questions about your scooter, please contact Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.<br /><br />Best regards,<br />Segway Customer Support Team
Parts missing
Got this amazing scooter this morning. Went through the installation and found the screws are missing. Not sure if it is a genuine mistake or do we need purchase these on our own. Either way not a smooth experience.
Dear Srihari, Thank you for sharing your review on the Segway E3 Pro SE Electric Scooter. We are glad to hear that you find the scooter itself amazing, but we are truly sorry for the frustrating installation experience caused by the missing assembly screws. To clarify, all required installation hardware should always be included in the box. Please reach out directly to our support team using the phone number or email address provided below so we can immediately ship out the correct replacement screws to you and get you riding safely. If you need further assistance or have questions about your scooter, please contact Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help. Best regards,<br />Segway Customer Support Team
Verified Purchase
Brake design wrong
Safety. The scooter is look OK. But the design not right.it use the front brake which one easy to make the rider fall out. It must have rear brake instead of front brake Need to recall it. To dangerous
Dear Tony - Thank you for taking the time to share your feedback about the Segway E3 Pro SE. We’re sorry to hear about your concern regarding the braking system and, most importantly, your safety.<br /><br />To clarify, the E3 Pro SE features a dual-braking system, combining a front electronic brake with a rear mechanical drum brake. The two braking systems are designed to work together to provide controlled and responsive braking, rather than relying solely on the front brake. For the best riding experience, we recommend applying the brake smoothly and maintaining a safe riding position.<br /><br />Thank you again for your feedback and for helping us continue to improve the riding experience.
Battery malfunction and sensor not working.
We recently returned it as it constantly had problems with brakes and finally after running the error diagnostic came to know that one sensor had failed after using the scooter for just one month. Now have ordered a replacement of the same model through Sam's, and hopefully we do not encounter this problem again. If we do then we just have to look for some other brand rather than Segway.
Dear SP,<br /><br />Thank you for sharing your feedback on the Segway E3 Pro SE Electric Scooter. We completely understand your frustration regarding the constant brake problems and the sensor failure after just one month of use, and we sincerely apologize for the inconvenience this has caused. We hope your replacement model from Sam's Club provides the smooth, flawless experience you expect, but we want to ensure you have immediate help if any further issues arise.<br /><br />Please contact Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929) so our team can check this for you.<br /><br />Best regards,<br />Segway Customer Support Team
Disappointed
I'm very disappointed with my experience with this order. I was really excited to receive my Segway E3 Pro, but my order ended up being 4 days late with no clear explanation. I called customer service because I was worried about the delay, and I was told that one was reserved/in stock for my order and that I would receive an update within 24–72 hours. After waiting and expecting the issue to be resolved, I checked my order again and now it simply says CANCELED. I'm extremely dissatisfied because I was reassured by customer service that the scooter was available for me. If I had been told earlier that the order couldn't be fulfilled, I could have looked for another option instead of waiting several extra days. This was a very frustrating and disappointing experience, especially considering how excited I was for this purchase.
Dear Customer, Thank you for sharing your feedback on the Segway E3 Pro SE Electric Scooter. We are deeply sorry to hear about the frustrating experience you had with your order delay and its subsequent cancellation. We completely understand your disappointment, especially since you were highly anticipating the arrival of your scooter and were reassured by customer service that stock was available. This is certainly not the level of service we want you to experience. For support in this please contact us at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help. Best regards, Segway Customer Support Team
Inaccurate inventory on website
I really hope to change my review in the future but as of right now I'm very frustrated due to the website saying its in stock but I've had multiple orders for this item canceled due to "out of stock." I saw one in store but employee said it wasn't for sale that it might have been a customer return smh very dissapointed
Dear Yessica, Thank you for sharing your feedback on the Segway E3 Pro SE Electric Scooter. We are truly sorry to hear about your frustration and disappointment regarding the inaccurate inventory stock levels on the website, as well as your experience with canceled orders and the store stock. We completely understand how upsetting it is to see an item listed as available only to have your orders canceled. Because your purchase attempts were made through Sam's Club, please contact Sam's Club Customer Support directly to resolve these inventory and order issues, as they manage all website inventory updates, local store stock availability, and order fulfillment. If you need further assistance or have questions about your scooter, please contact Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help. Best regards, Segway Customer Support Team