We bought this lunch box a year ago and the latch stopped working. Contacted customer service and received a quick response from a representative named Scott. Scott was so helpful and understanding! He offered to replace our lunch box and send it to us promptly. We are grateful to bentgo for excellent customer service!

We bought ours for the beginning of the school year after a couple years of debating it. Wow! Not only is it amazing for keeping our son’s food at a nice temp in Texas, when our son’s broke at school, we notified Bentgo. They responded quickly and efficiently. Will never buy another lunchbox ever again!

We purchased our 1st bentgo 2 in1 backpack and love it, however we ran into a little issue that my daughter had to remove the snack early in the day prior to eating it and needed a solution to keep her snack cold till later in the day. Scott from customer service fixed us right up with a Kids Chill snack box, problem solved! I will be ordering from them every year from now on! :)

We have used this bentgo chill lunch box off and on for my daughter’s school lunches, but noticed that recently the hinges on the lunch box had broken. Sadly, we weren’t able to use it anymore. Hoping to be able to replace with the warranty offered from bentgo.

This is a great backpack. It has space for everything my son needs and the lunch compartment on the bottom is very handy. However, the drawstring was very weak. The first time we used it we put a water bottle and gently pulled the drawstring and it detached from the backpack. Customer service has been great and is currently replacing the backpack. Give stars for customer service!

My preschooler loves it! I thought it would be so convenient to have the lunchbox attached to the bookbag. Unfortunately, her school doesn't permit her to carry her bookbag to the cafeteria. Which defeated the purpose of this particular bookbag. However, she still loves it so we had to purchase the lunch bag to match the bookbag. Not the company's fault just her schools policy. I had a small problem with shipping but the customer service is OUTSTANDING!!!

The Bentgo Kids Chill lunchbox has a nice design. The icepack that comes as part of the lunchbox works well and saves space. The compartments are a good size for my children, and help me to put together a balanced lunch. It is leak proof. The one issue I've had with the lunchbox is mold appearing on the seal. However, Bentgo customer service has been helpful in addressing this issue. Some tips for prevention are washing with White distilled Vinegar regularly, using cling wrap or other plastic over the lid interior silicone, and completely drying after each cleaning - as opposed to air drying.

I’m the director of an outdoor preschool and this is the backpack we recommend to new families. They need a backpack that is roomy enough for their clothing layers and has enough pockets to stay organized with small items like mittens. Good zipper pulls for gloved and mittened hands also. The chest strap makes a big difference to distribute the weight—the kids who have chest straps are more successful at carrying their backpacks independently. The bento box compartment is a great feature. Overall quality construction and thoughtful design.

[This review was collected as part of a promotion.] The Bentgo Kids Chill box works great. The ice tray keeps our food cold until lunch. It seals well to keep the liquid in the compartments so it does not spill over or leak. It is easy to wash and the food tray is dishwasher safe. It is a great box for kids.

I will be honest, I purchased this bag without much research and thought because of the name brand and I'm a little upset I did. The quality is awesome, there is no question about that but I am regretting (very much) purchasing a backpack with the lunchbag attached on the bottom for a couple of reasons: 1. The bottom takes up room inside the main portion of the bag. My daughter brings home a folder every day (typical size) and you have to push it back behind the zipper for it to sit nicely. It has come home bent a couple of times simply because I have a Kindergartner and she just puts it in (duh) and I don't expect her to have to push back her folder into the backpack--no one should. So, I'm disliking the tight fit of normal-sized items. 2. They obviously don't take their entire backpack to lunch, so she is just carrying the Bentgo lunch container. However, there is no room in the container to have utensils or obviously a drink. That being said, she would have to carry 3 items with her which may not sound difficult, but for a 6 year old it's cumbersome. In hindsight, I should have purchased the single backpack with a separate lunch bag so I would have more room in the pack and so she would be able to carry her drink and utensils in one swoop. As mentioned, GREAT quality, but I regret purchasing this backpack but will have to make due this school year sadly.