I bought the Bentgo Chill box for my preschooler. We used it a few times with the inner ice pack on some outings and picnics, and the food inside did NOT stay chilled. The ice pack is a thin piece of plastic that you freeze, not a true ice pack. I also found that it was impossible for my 3 year old to close with the ice pack inside. So we have been using it without the inner ice pack for school and I put a real ice pack in his lunch box on top of the bentgo box. I must say though, I do like the set up of this bentgo box better than the other (non chill) kids bentgo box. It holds plenty of food for my 3 year old for lunch (although we pack a separate morning snack). For older kids, you might want to find something larger. He has been able to close the box without the icepack on his own after some practice at home. I would recommend putting the bentgo box inside a soft lunch box because there have been a few occasions that he did not snap it close completely, and some food or liquid did spill out. Putting in another soft lunch box protected his backpack and stuff from getting covered in food. I recommend this box if you can find a good deal. But I would not purchase it just for the "chill" aspect, because you will be disappointed.

We love that this comes with a chill tray. My daughter started kindergarten this year and it’s important for us that we keep her food at the right temperature. Love how small and compact the lunch boxes are. It’s not heavy and easy to open and close. The design definitely adds a fun touch to lunch.

Love Bentgo products and was excited to try this item. I love the concept of the ice pack being a part of the lunchbox itself. The particular one we ordered had an issue with the locks not staying shut (opening on their own or from simply touching the top of the closed box) but one email to the warranty/customer service department had a new one of its way to me. I’m currently awaiting that replacement and I’m sure the new one will be fine as we just most likely received a defective one. We have other Bentgo products that we have enjoyed using for years! Great customer service!

This is a nice bento box with perfectly sized compartments. I love the fact that it has a removable ice pack tray inside. My only complaint is that there is a large scratch on the surface but I’m not overly concerned since it is on the bottom. A received it as a gift and my daughter loves her new lunch container for school

As a new dad I didn't know where to go for a lunch box. You always want the best for your child, right? Well, lunch boxes have changed since I was a kid and I was recommended Bentgo. The box is a great size, the chill feature works well, and I'm glad we went with this box. Plus, with kids - it can fall and you don't have to worry about it breaking or everything going everywhere. I'm happy with the purchase. Not to mention, there's a great 2 year warranty. We had a small issue, called them up, and in less than a few minute phone call - we were taken care of it.

I bought these Bentgo chill boxes for my 6 and 8 year old kids and they worked really good! The ice packs kept the food perfectly chilled. My kids and I both like the compartments that help keep the food separated. I recommend these to all of my mom friends.

We bought three bentgo kids backpacks 2-in-1. As parents, we were looking for beautiful, sturdy and affordable backpacks with different choices of prints. Bentgo checked all the marks. Our triplets were able to choose three different prints and we did not need to buy 3 separate lunch bags as their lunch boxes will conveniently fit in the compartment under their backpacks. Only thing is 2 of our children really wanted the "Mermaids in the sea" and the "Space" prints but unfortunately couldn't find them so they had to choose the "Mermaid scales" and the "Space Rockets" prints. Other than that, amazing! We love them. Can't wait to use them next year for school:)

I have the gray Bentgo Chill for my daughters and love the color and removable ice pack option! The compartments for the portions are large for a lot of food. The one downside is that the rubber dealers in the lid can stain. We used ours one time and put watermelon and it immediately stained. Customer service did offer cleaning tips and ways to help!

I got a deal on this and had to buy a 2nd one. Love that has a built in ice pack. Keeps my kids fruit cold. She won’t eat it if it’s warm. So this lasts cold until her lunch time. Had a small issue with the latch but customer service was great and resolved my issue no problem. Would highly recommend this box.

When I first received the item I was excited to use it but after a month mold starting growing rapidly on the snack and lunchbox. I followed all cleaning instructions to try to get rid of it. Vinegar/bleach and water hand washed. I really do like the box and it keeps food cold for a lone time.Customer service is excellent.