Delivery on this product was absolutely horrible. I called the delivery service on the day of delivery to ask them let me know when it would be delivered. They said they would call and knock on the front door when they arrive. They did neither. Instead, the just dropped it in the middle of my driveway, blocking my car in the garage, clearly out of view (intentionally perhaps?) of my doorbell camera. They even lied on the delivery form that I checked online - it said I signed for it when most clearly I did not. This all caused a huge headache for me when all it would have taken is a quick phone call for me to direct them where to put it. Unbelievably poor service. 0 of 5 stars if possible. Hopefully the product is actually good after i figure out how to move it out of my driveway...

Very disappointed in NordicTrack's product, and customer service. I purchased this treadmill from Sam's Club at the start of January. After putting together the treadmill, I found that there was an issue with the motor at walking speeds. The weight of the person walking (I am 190lbs) would cause the treadmill to nearly come to a complete stop. I called NordicTrack/IFit's customer service and was on wait for over an hour until they finally acknowledged that there was an issue with the machine and recommended I have a service member come to my house to diagnose the problem. They did not schedule for the person to come for another two weeks. Once the technician came, he was unable to diagnose the problem and told me to expect to hear back from the customer service department the next day. Yet again, customer service did not attempt to call, so I had to call the following week. Once I called and told them my service claim number, they said that they would replace the motor, but would call back again the next day...It has been another week with no communication from them. I've had this treadmill for over a month, and have yet to be able to use it. If you are thinking about buying from NordicTrack, I would avoid them at all costs. Their customer service department is beyond disappointing, and response time is comical. Thank you to Sam's Club for still allowing us to return the product, after a disappointing month of putting our trust into NordicTrack. Never again will I buy from NordicTrack.

Very impressed with this treadmill! It was fairly easy to assemble with two people (a little over an hour). It feels sturdy, is smooth and relatively quiet. The console isn't fancy, but I like that it's simple, sleek and has a holder for a phone or iPad. The two cup holders are convenient too! Even though we may not “store” it often, being able to lift it up for extra room is nice. All around very pleased and would recommend!

Love this machine. Sturdy and well made. But why would NordicTrack design iFit for only one type of athlete who wants to follow a trainer who annoyingly drones on. I've been disappointed in the lack of flexibility to create "my" workout with interval training and random inclines throughout an interval workout. And lastly that there are no virtual running sessions. I've resorted to YouTube virtual running videos on my TV. And don't get me started with Apple compatibility. Very disappointing when it comes to programming. BUT. . . Buy it for the machine. Wow.

Please do not get this delivered the delivery company is so unprofessional. The driver from Maersk threw the heavy box at my door and didn't even check if anyone was home and when I came out I asked him nicely to move it a inch away to my garage ain't he didn't even knock and he said no and asked if I had a husband to help me move it. Very unprofessional

I can't speak to the quality of the treadmill yet, but I can warn anyone considering the purchase of this treadmill. Sam's gave one day to schedule for delivery. That day came and went with zero communication and no delivery. I called and was told they'd call me after the weekend with a delivery estimate. Never happened. 6 days after the date they promised to deliver it they say it's out for delivery and will arrive between 8am and 2pm. Didn't happen. Still no sign of the item and I'm afraid of I'm not home to inspect the box I may be getting a damaged treadmill. Long story short, this isn't the place to buy a treadmill. So disappointed in Sam's. If you don't carry the item, just don't bother selling it. Good luck if you do decide to get it from here.

Belt not working properly

[This review was collected as part of a promotion.] Perfect treadmill for our needs. Smooth and sturdy

Great price for a sturdy treadmill. I weigh about 300lbs so wanted something sturdy. Very happy with this one.

[This review was collected as part of a promotion.] Excellent treadmill—exactly as I saw in the ads. Training for my 7th marathon!