Very disappointed in NordicTrack's product, and customer service. I purchased this treadmill from Sam's Club at the start of January. After putting together the treadmill, I found that there was an issue with the motor at walking speeds. The weight of the person walking (I am 190lbs) would cause the treadmill to nearly come to a complete stop. I called NordicTrack/IFit's customer service and was on wait for over an hour until they finally acknowledged that there was an issue with the machine and recommended I have a service member come to my house to diagnose the problem. They did not schedule for the person to come for another two weeks. Once the technician came, he was unable to diagnose the problem and told me to expect to hear back from the customer service department the next day. Yet again, customer service did not attempt to call, so I had to call the following week. Once I called and told them my service claim number, they said that they would replace the motor, but would call back again the next day...It has been another week with no communication from them. I've had this treadmill for over a month, and have yet to be able to use it. If you are thinking about buying from NordicTrack, I would avoid them at all costs. Their customer service department is beyond disappointing, and response time is comical. Thank you to Sam's Club for still allowing us to return the product, after a disappointing month of putting our trust into NordicTrack. Never again will I buy from NordicTrack.

Very plastic. On/off switch is at the base, in the front. Cannot get on and just turn it on. Heart rate monitor is not included. Sam's doesn't place their exercise equipment where you can view/try it. I would go to a fitness store to purchase next time. Hope the plastic lasts for a little while.

[This review was collected as part of a promotion.] Everything works great. The touch screen is hard to use sometimes, as there are difficulties when making the selection (speed an incline) you have to touch them a few times before it actually sets. Other than that no issues

Belt not working properly

[This review was collected as part of a promotion.] Perfect treadmill for our needs. Smooth and sturdy

[This review was collected as part of a promotion.] The machine isn't bad but everything - even just a simple workout that changes speed depending on the minute is locked behind a paywall…. . so disappointing. Will not purchase again

[This review was collected as part of a promotion.] I love this treadmill. Love the way it folds up to have space in the room. It runs smooth and have not had any slippage on the running belt like other machines. Screen is perfect size

[This review was collected as part of a promotion.] Self assembly was not difficult. Software functions well with iFit subscription. So far has worked well mechanically through several 3-5 mile runs with varying elevation changes.

[This review was collected as part of a promotion.] On those cold days, you can run in tropical, warm weather. Or venture in the mountains in the safety of your home! This is an amazing machine.

[This review was collected as part of a promotion.] This is the best treadmill that we've owned. The interface was a little confusing at first, but now seems so simple. The fan is fantastic, run feel is soft, and I'd highly recommend buying one.