At first I thought it was a fluke but then I came on here and saw that a lot of people are having the same issues. It thickens up and turns into a glob. Plus I noticed that my bath towels are not soft as they are with other fabric softeners.

Through I wish it made the clothes smell a bit fresher it does the job while my families sensitive skin doesn't itch like with other fabric softeners that do have dyes and perfumes.

I started using this product because it was on sale one time. My clothes, towels, and bedding are so soft, even my six year old commented on it. We've always used Downey but we are in LOVE with Free and Sensitive!!!

You've changed the formula and thinned it down to the point that it's no longer worth buying. It does not control static cling any more and hardly softens the clothes. Bring back the thicker (not watered down) formula.

It seems to yellows whites. It could be the combination of it with another detergent. But it’s the only new product added to the wash when this happened

[This review was collected as part of a promotion.] I've always loved Downy but had never tried Free & Gentle. What a great product! No strong scents, just soft, less wrinkled clothing! I highly recommend Ultra Downy Free & Gentle.

[This review was collected as part of a promotion.] My skin has become very sensitive over the last few years. Downy Free & Gentle has been great! Downy Free & Gentle is gentle on my skin and provides my laundry with the protection that it needs.

[This review was collected as part of a promotion.] I think it's great that it's hypoallergenic and great for sensitive skin. It's perfect for my family. Makes clothes soft and smell good.

I don't know what you did to the formula of this, but it is pure junk now! It congeals and is unusable. This used to be a good product. Whatever you changed in the formula, unchange it!

Me and 2 of my children have extra sensitive skin and we have tried so many different things. This is something that we can use that will not break our skin out!!! I LOVE IT!!!!