Thank you for sharing your feedback with us. We’re truly sorry to hear about your unsatisfactory experience, and we would welcome the opportunity to make this right.<br /><br />Please reach out to our Customer Support Team and reference case number 01740770 so we can review the matter and assist you as quickly as possible.

Hi RUTH, thank you for sharing your experience. We are truly sorry to hear that the Henckels Definition knives did not meet your expectations. This falls short of the standards we strive for. We would like to learn more and make this right for you. If you’re open to it, please get in touch with us with any questions, please put “review” under the subject, and be sure to include photos so our team can review the issue and assist you further. <br />https://www.henckels.com/us/support-center<br />Sincerely,<br />Henckels