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Customer reviews for Ninja Fireside360™ Outdoor Heater & Propane Fire Pit for
Ninja Fireside360™ Outdoor Heater & Propane Fire Pit
4.8 out of 5 stars
stars
174 ratings146 reviews
  1. 5 stars85% (148)
  2. 4 stars11% (19)
  3. 3 stars1% (1)
  4. 2 stars1% (2)
  5. 1 star2% (4)

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Showing 11-20 of 146 reviews
Jun 1, 2026
Reviewer name: AlisonP
5 out of 5 stars
5 out of 5 stars review

Zen like heat source for entertaining!

This is the perfect addition for our backyard entertaining. We love using this on cooler summer nights here in South Carolina. It's super easy to set up and use, we set it in our concrete patio and get so much use out of this. It provides great heat and I love that the heat levels are adjustable with just the turn of a dial. I love the hot stones for a zen like ambiance. Super relaxing and a great addition to our entertaining space.

Review from influenster.com
Helpful?5M7TVRG76CCJ16982453982
Apr 7, 2026
Reviewer name: JOSHUA
2 out of 5 stars
2 out of 5 stars review

Defective Design?

As others have mentioned this product is prone to what appears to be a thermocouple issue. Given that its been reported several times I would posit that its a design issue that NINJA needs to rectify. Unlike others we did get about 8-10 uses out of the product before it went kaput. Still ridiculous for a product that cost nearly $500. Will be returning to Sam's.

Helpful?5M7TVRG76CCJ16982453982
reply from SharkNinja Product Expert

Hi Joshua, Thank you for your feedback. We’re disappointed to hear your Fireside360 stopped working after relatively limited use. We understand how frustrating and disappointing this must be, particularly given the investment you made and your expectations for long‑term reliability. This isn’t our usual standard, and we appreciate you taking the time to share these concerns with us. Before returning the unit, we recommend contacting our Ninja customer support team to explore any available options or next steps. You can reach them at 1‑800‑365‑0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’d really like the opportunity to help if possible. Kind Regards, Ninja Kitchen

Mar 7, 2026
Reviewer name: JD
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Ninja Fire pit

So far I am really happy with my purchase

Helpful?5M7TVRG76CCJ16982453982
Mar 8, 2026
Reviewer name: Tsanc
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice heat

No problems right out the box.

Helpful?5M7TVRG76CCJ16982453982
Nov 23, 2025
Reviewer name: Blake
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Fireplace with heat

Very nice gives out great heat better than we had expected when we bought it

Helpful?5M7TVRG76CCJ16982453982
Feb 19, 2026
Reviewer name: Outdoor Cigar lounge
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Oh so nice!

Light and compact, fire on top for aesthetics; heat below for comfort. Will add handles rather than rollers for safety

Helpful?5M7TVRG76CCJ16982453982
Aug 19, 2026
Reviewer name: Sandman128
5 out of 5 stars
5 out of 5 stars review

Newest addition to backyard

[This review was collected as part of a promotion.] Excellent addition to the back yard. Looks classy and doesn’t take up much space.Highly recommend!

Review from sharkninja.com
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May 17, 2026
Reviewer name: Rob
1 out of 5 stars
1 out of 5 stars review

Heater doesn't stay lit no matter what I do. I can hold the ignition for 10 seconds or 10 minutes. It's only a few months old. Spent a lot of money on this.

Helpful?5M7TVRG76CCJ16982453982
reply from SharkNinja Product Expert

Hi Rob, thank you for reaching out. We’re disappointed to hear that your heater won’t stay lit, especially after only a few months of use, and we understand how frustrating that must be, particularly after making such an investment. This isn’t the experience we want for our customers, and we’d like the opportunity to help get this resolved. Please contact our customer service team at 1‑800‑365‑0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Kind regards, Ninja Kitchen

Jun 18, 2026
Reviewer name: TerraS
5 out of 5 stars
5 out of 5 stars review

Use it safely

[This review was collected as part of a promotion.] It's amazing no noise really clean!!! Is super safe as long as you use it right is has a very clean appearance and it's super functional one hundred percent recommend

Review from influenster.com
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Feb 16, 2026
Reviewer name: AshleyE
5 out of 5 stars
5 out of 5 stars review

10/10, definitely recommend to upgrade your backya

[This review was collected as part of a promotion.] Very impressed with this product! Unlike many other similar products, which I find to often look kind of tacky, this one looks really nice and luxurious, both when in use and when not in use! I love that you can use it as just a heater or as a fire pit separately or at the same time! Great addition for any backyard space! Also easy to move and it's the perfect size!

Review from influenster.com
Helpful?5M7TVRG76CCJ16982453982