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Customer reviews for Ninja Fireside360™ Outdoor Heater & Propane Fire Pit for
Ninja Fireside360™ Outdoor Heater & Propane Fire Pit
4.7 out of 5 stars
stars162 ratings134 reviews
  1. 5 stars85% (137)
  2. 4 stars11% (18)
  3. 3 stars1% (1)
  4. 2 stars1% (2)
  5. 1 star2% (4)

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Showing 11-20 of 134 reviews
Feb 17, 2026
Cheryl
5 out of 5 stars review

Verified Purchase

Nice heat

Gives off nice heat. Used it today.

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Feb 12, 2026
DonWally
4 out of 5 stars review

Verified Purchase

Ninja Fireside 360

I wish we could cook on it! Should be a cook top for cooking!

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Jan 4, 2026
Steve
4 out of 5 stars review

Verified Purchase

Tap the top ignition

Ignition needs tapping to start

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Feb 27, 2026
PacMan
5 out of 5 stars review

Verified Purchase

Fire🔥

Love it

Helpful?5M7TVRG76CCJ16982453982
Dec 7, 2025
Howard
5 out of 5 stars review

Verified Purchase

Outstanding

Love it

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Apr 7, 2026
JOSHUA
2 out of 5 stars review

Defective Design?

As others have mentioned this product is prone to what appears to be a thermocouple issue. Given that its been reported several times I would posit that its a design issue that NINJA needs to rectify. Unlike others we did get about 8-10 uses out of the product before it went kaput. Still ridiculous for a product that cost nearly $500. Will be returning to Sam's.

Helpful?5M7TVRG76CCJ16982453982
reply from SharkNinja Product Expert

Hi Joshua,<br /><br />Thank you for your feedback. We’re disappointed to hear your Fireside360 stopped working after relatively limited use. We understand how frustrating and disappointing this must be, particularly given the investment you made and your expectations for long‑term reliability. This isn’t our usual standard, and we appreciate you taking the time to share these concerns with us. Before returning the unit, we recommend contacting our Ninja customer support team to explore any available options or next steps. You can reach them at 1‑800‑365‑0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’d really like the opportunity to help if possible.<br /><br />Kind Regards,<br />Ninja Kitchen

May 17, 2026
Rob
1 out of 5 stars review

Heater doesn't stay lit no matter what I do. I can hold the ignition for 10 seconds or 10 minutes. It's only a few months old. Spent a lot of money on this.

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Feb 22, 2026
Sdelepine
5 out of 5 stars review

Best outdoor heater on the market

This has to be one of the best products shark ninja has ever made. I own a lot of their products and have to say this is by far my favorite.. We have an outdoor covered patio, we’ve tried many different heaters for the area. This one works the best warms the entire patio not just the seating area in front of it. The radiant heat is superior to any other system, and the open flame provides the perfect ambience and warmth as needed not to mention the aesthetics of the unit itself.

Review from sharkninja.com
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Feb 16, 2026
AshleyE
5 out of 5 stars review

10/10, definitely recommend to upgrade your backya

[This review was collected as part of a promotion.] Very impressed with this product! Unlike many other similar products, which I find to often look kind of tacky, this one looks really nice and luxurious, both when in use and when not in use! I love that you can use it as just a heater or as a fire pit separately or at the same time! Great addition for any backyard space! Also easy to move and it's the perfect size!

Review from influenster.com
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Jan 25, 2026
Kendra
5 out of 5 stars review

5 🌟 Heater, Ninja has done it again!

Best heater we have EVER owned!! Picked up a 2nd one. Easy to use, easy to set up, aesthetically compliments ANY area. The heat offers 360 degree around and the separate top heater adds even more heat. Three options for how you can use the heat. Super lightweight without tank installed, perfect for portability—backyard, camping, job site, garage, so many more uses! Ninja seems to have become the top innovator of Kitchi cool, reliable, useful, practical gadgets and household items that has made it a reputable brand!

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